Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NICOLE SOLIS

SPRING ,TX

Summary

Dynamic and dependable professional with extensive experience in customer service at Kroger's Grocery. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to manage cash handling accurately while promoting loyalty programs, resulting in increased sales and customer retention. Committed to maintaining a clean and organized work environment.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

1
1
Certification

Work History

CASHIER

Kroger's Grocery
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.

Line Cook

SUBWAY®Restaurants
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Developed innovative, creative menu items and recipes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Team Member

Taco Bell
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

Crew Member

Taco Bell
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Crew Member

Wendy's
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

TEAM MEMBER

TACO BELL
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Monitored and verified merchandise for proper prices and labels.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Increased sales through effective product placements and persuasive communication skills.
  • Evaluated customer needs and feedback to drive product and service improvements.

Cashier Team Lead

Dollar General Store
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Cashier

Burger King
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Line Worker

Lubys Cafe


  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with other departments to optimize production workflows.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Optimized material usage, significantly cutting down waste and lowering project costs.
  • Fostered culture of safety first, leading by example and conducting regular safety briefings.
  • Assisted in developing emergency response strategies that minimized power disruption durations.
  • Enhanced team efficiency by consistently completing cable installation projects ahead of schedule.
  • Facilitated smoother project execution by maintaining clear communication between crew members.
  • Played key role in successful completion of several major infrastructure projects, meeting all regulatory standards.
  • Streamlined power restoration processes, allowing for quicker response times during outages.
  • Leveraged expertise in modern line working techniques to mentor junior team members, elevating overall team capabilities.

Education

Computer Repair - Computer Engineering

North HARRIS COMMUNITY COLLEGE
2700 W W Thorne Dr, Houston, TX 77073

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Loyalty program promotion
  • Organizational growth
  • Multitasking and organization
  • Hospitality and accommodation
  • Dependability and reliability
  • Problem-solving
  • Honest and dependable
  • Ordering and stocking
  • Clear communication
  • Professionalism and courtesy
  • Written and verbal communication
  • Cash handling and management
  • Reliability and punctuality
  • Customer service excellence
  • Cleaning and sanitizing
  • Time management skills

Certification

Food handler certification

Timeline

CASHIER

Kroger's Grocery

Line Cook

SUBWAY®Restaurants

Team Member

Taco Bell

Crew Member

Taco Bell

Crew Member

Wendy's

TEAM MEMBER

TACO BELL

Cashier Team Lead

Dollar General Store

Cashier

Burger King

Line Worker

Lubys Cafe

Computer Repair - Computer Engineering

North HARRIS COMMUNITY COLLEGE

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