Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NICOLE SOTO

Philadelphia,PA

Summary

enthusiastic candidate with extensive experience in customer service. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

To secure a position working with the public while providing excellent customer service, allowing room for growth and advancement with the company.

Overview

12
12
years of professional experience

Work History

Senior Relationship Banker

Santander Bank
02.2021 - Current


  • Resolved complex customer issues, resulting in increased trust and loyalty among clients.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
  • Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
  • Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
  • Established rapport with new clients to increase satisfaction and loyalty.

Instructor

Ilovekickboxing
01.2016 - Current
  • Kickboxing Instructor
  • Sales experience (signing people up for memberships)
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Promoted classroom safety, collaboration, and best practices.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Designed innovative fitness plans to keep clients engaged.
  • Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
  • Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.

Teller

Wells Fargo
01.2013 - 01.2016
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.

Education

BBA - Business Administration

Temple University Fox School of Business
Philadelphia, PA
01-2022

Skills

  • Bilingual (English/Spanish)
  • Adaptive team player
  • Skilled multi-tasker
  • Customer service excellence
  • Energetic work attitudes
  • Basic computer skills
  • Excellent communication skills
  • Positive attitude
  • Teamwork
  • Customer service
  • Honest and dependable

Languages

Spanish
Native or Bilingual

Timeline

Senior Relationship Banker

Santander Bank
02.2021 - Current

Instructor

Ilovekickboxing
01.2016 - Current

Teller

Wells Fargo
01.2013 - 01.2016

BBA - Business Administration

Temple University Fox School of Business

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NICOLE SOTO