Nicole Souders

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in a remote setting. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Member of VICA 2002-2005
• Perfect attendance awards for BCTC
• Received Pennsylvania Stateboard Cosmetology License
• Perfect attendance awards through Comcast, Penske and The Hotel Hershey
• Comcast Expy awards for outstanding performance and service

• Comcast, 01/2018, 08/2023, Customer Account Exectutive, Re-evaluated accounts for customers, de-escalated any issues they had with their service or experience with other employees of the company. Set up payments, helped customers understand their bills and the value of what they were paying for. Continued with trainings as the business evolved and technology advanced. Exceeded revenue goals every month, technical support, onboarding customers, helped customers navigate apps & self service options, and retained customers to make sure they were taken care of correctly with the best experience possible. Experience in sales. Exceeded my goals for quality and metrics.
• The Spa At The Hotel Hershey, 03/2005, 03/2007, Hair/Nail Technician, Performed hair and nail services as well as body treatments and soaking tub treatments. Always went above and beyond guest expectations and made them feel comfortable and relaxed. Excelled in guest satisfaction and hospitality as rated by Forbes. Upsold products during services, and always recommended other services they try that day or on their next visit.
• Penske, 08/2010, 12/2013, Retention Representative/Moving Advisor, Started taking customer service calls only and after exceeding my sales goals I was promoted to sales and after being in the sales position a few months I was promoted to retention where I took phone calls for unhappy customers to keep their business with the company. I also confirmed reservations and upsold the customers before they picked up their truck rentals. I saved the company $850,000 in 2012 and 2013, and exceeded all of my goals for the amount of reservations I needed to save and exceeded sales goals.
• Hair On The Avenue, 04/2010, 09/2010, Senior Nail Designer & Stylist, Performed natural and artificial nail services, and specialized in up-do's and facial waxing. With my prior front desk experience I also filled in as a receptionist. Although I was with this salon for a short time I feel that I acquired a lot of confidence with customers, experience and really grew with my talent in this industry.
• Accent On You Salon and Spa, 01/2009, 04/2010, Cosmetologist & Receptionist, Performed Hair, Nail, Waxing and make-up services in the salon and spa. I was in charge of ordering nail supplies, and creating new scents for services, and also updating the spa services with new/better techniques and products. I also covered the front desk: answering the phones, booking appointments, keeping the salon's computer records up to date, and attending to the guests.
• Outlooks For Hair, 03/2004, 03/2005, Retail Coordinator/Receptionist/Stylist, Responsible for all files, inventory and data entry involving the clients, their services, and their retail purchased. Answered the telephones, scheduled appointments and provided excellent customer service. When I completed my hours I was given a chair immediately and was nominated for 'Retail Coordinator of the Year' at the annual banquet.

• Debra Triest, 610-413-8406, Co-Worker
• Jenna Klinger, 484-332-6241, Close friend
• Ashley Beaver, (717) 454-1550, Co-worker