Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Spagnuolo

Schoolcraft

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

20
20
years of professional experience

Work History

Behavior Technician

Total Spectrum-Portage Learning Center
04.2025 - Current
  • Provided one-on-one direct behavioral therapy to children with Autism Spectrum Disorder (ASD).
  • Implemented behavior plans and collected data on client progress.
  • Collaborated with a multidisciplinary team to integrate ABA techniques into the clients daily routine, enhancing consistency and contributing to 30% improvement in the clients adaptive skills.
  • Assisted in conducting functional behavior assessments.
  • Assisted in teaching adaptive skills and promoting independence.
  • Managed crisis situations with evidence-based de-escalation techniques maintaining 100% safety record and reducing the need for physical intervention.
  • Participated in ongoing training and professional development.
  • Provide feedback and support to families.

CNA/RCT

Eaton County Health and Rehabilitation Center
08.2024 - 02.2025
  • Responsible for ADLs such as showering and bathing, teaching how to properly use walkers, chairs, shower chairs, lifts, slide boards, put on post-op braces of all types that patients needed, kept up with charting for up to 6 patients each shift.
  • Set up rooms for new admissions and was in charge of a new patient coming into the facility.
  • Prepped patients for their appointments that were scheduled outside of the facility.
  • Ensured patients ate at their scheduled times and made sure patients were being accurately served based off their needs/diets.
  • Assisted therapists within the center, transferring knowledge and skills between patient and therapist; consistently working side by side with rehab patients for up to 12-13 hour shifts.
  • Built relationships with patients to ensure they had a great experience while at our center.
  • Monitored vital signs and reported changes to healthcare team, enhancing patient outcomes.

Medical Assistant

Homeward Health
09.2022 - 02.2024
  • I managed the patient schedule that was assigned to the provider on my team in both in-home and on the mobile unit.
  • When not in home, I worked on open patient cases, followed up on labs, referrals, tests, and communicated with my provider on next steps as they came..
  • Homeward’s rate of success was called Alignment and within a month of first starting, I had the highest rate out of the whole company.
  • Managed supplies I needed for In-Home appointments.
  • Managed gas mileage and time to be prompt and on-time for appointments.
  • Coordinated lab test orders and results communication to optimize patient follow-up care.
  • Trained new medical assistants on best practices for efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Medical Assistant/On Site Mobile Phlebotomist

Opus Internal Medicine
11.2021 - 07.2022
  • Quickly picked up rooming/exiting patients in a private practice for a head doctor and nurse practitioner.
  • Input and record data for patients during visits
  • Answered phones, answering clinical questions, prescription refill requests
  • On job training for phlebotomy: IV starting, shared responsibility for giving monoclonal antibody infusions for Covid-19 patients intravenously, and capillary and venipuncture blood testing.
  • Drawing up and administering injections.
  • After 3 months, started training new MAs with expectations as well as performing venipunctures and IVs.
  • After 6 months I started Mobile Phlebotomy which consisted of going to other facilities and collecting blood samples or EKGs. Reported back to the providers at my office so they could continue care. Along with this, I was able to start Home Visits for patients that couldn’t make it to the office and performed the same care when providers needed tasks done.

PCA

Ascension Borgess Hospital
05.2021 - 11.2021
  • Checked patient’s vitals
  • Patient care: bathing, dressing, eat/drink, any basic needs while in my care
  • Performed EKGs
  • Surgical Preparation Procedures
  • Data input
  • Assisted RNs with patient care depending on specific needs
  • Utilized time management skills to balance heavy workloads, up to 44 patients within a 12 hour period.
  • Glucose monitoring
  • Have had to perform chest compression when patients would code
  • Morgue care
  • Patient urgency
  • Adapted to how Healthcare was impacted due to Covid-19

PCA

Bronson Methodist Hospital
05.2005 - 03.2007
  • Checked patient’s vitals and glucose 3x each 12 hour shift
  • Basic Patient Care
  • Worked in Cardiology Unit and worked in Cardiac Telemetry Monitoring Room, observing heart rhythms for cardiac patients in every unit within the Hospital
  • Data input recorded every 2 hours on each patient assigned to me: up to 10 patients per shift

Education

High School/Diploma -

Schoolcraft High School
Schoolcraft, MI
05.2000

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Patient-focused care
  • Data entry
  • CPR
  • Phlebotomy techniques
  • Patient relations

Timeline

Behavior Technician

Total Spectrum-Portage Learning Center
04.2025 - Current

CNA/RCT

Eaton County Health and Rehabilitation Center
08.2024 - 02.2025

Medical Assistant

Homeward Health
09.2022 - 02.2024

Medical Assistant/On Site Mobile Phlebotomist

Opus Internal Medicine
11.2021 - 07.2022

PCA

Ascension Borgess Hospital
05.2021 - 11.2021

PCA

Bronson Methodist Hospital
05.2005 - 03.2007

High School/Diploma -

Schoolcraft High School

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