Nicole Spearman
Salt Lake City
Summary
Dedicated and customer-focused professional with barista experience, interpersonal skills, and a strong background in guest relations, retail, and team leadership. Skilled at managing POS transactions and providing a welcoming, positive experience for all guests. Proficient at multitasking in fast-paced environments and maintaining efficiency under pressure.
Overview
7
7
years of professional experience
Work History
Guest Relations Manager
Lunatic Fringe Salon
08.2024 - Current
- Delivered an exceptional guest experience by warmly greeting clients, managing check-in/check-out flow, and anticipating guest needs to uphold the salon’s luxury service standards.
- Managed appointment scheduling, stylist coordination, and daily booking adjustments to ensure an efficient and optimized schedule.
- Resolved guest concerns with professionalism and empathy and fostered loyal client relationships.
- Assisted with hiring, onboarding, and training new team members to ensure alignment with the salon’s service standards.
Receptionist
Serenity Spa
10.2023 - 08.2024
- Warmly greeted clients, checked them in/out, and created a welcoming, calming environment aligned with spa standards.
- Managed appointment scheduling, service changes, and therapist coordination to ensure a smooth and efficient daily flow.
- Answered phone and email inquiries, providing accurate information about services, packages, and availability.
- Processed payments, gift cards, memberships, and retail purchases with accuracy and attention to detail.
- Maintained a clean, organized reception area and ensured all client spaces reflected the spa’s high-quality atmosphere.
Staff Writer
The Globe
08.2022 - 05.2024
- Researched, wrote, and edited news, feature, and opinion articles under tight deadlines.
- Conducted interviews with students, faculty, and community members to gather accurate and compelling information.
- Pitched story ideas at weekly editorial meetings and collaborated with editors to refine content.
- Applied AP Style consistently across all articles, ensuring clear, professional, and publication-ready writing that met journalistic standards.
Sales Associate
H&M Hennes & Mauritz
09.2021 - 10.2023
- Maintained merchandise presentation standards, including folding, replenishing stock, and organizing displays.
- Processed transactions, returns, and exchanges efficiently while maintaining accuracy and a positive checkout experience.
- Handled fitting room operations, ensuring item security, cleanliness, and prompt guest support.
- Assisted with inventory tasks such as stockroom organization, shipment processing, and markdowns.
Barista
Radisson
01.2022 - 06.2022
- Prepared high-quality espresso drinks, teas, and specialty beverages consistently and efficiently in a fast-paced hotel environment.
- Delivered exceptional guest service by warmly greeting customers, taking accurate orders, and creating a welcoming atmosphere for hotel guests.
- Maintained a clean, organized coffee bar and dining area, following all health, safety, and sanitation standards.
- Managed cash handling, POS transactions, and daily sales balancing with accuracy and attention to detail.
- Restocked supplies, monitored inventory levels, and communicated needs to management to ensure uninterrupted service.
Camp Counselor
KE Camps
06.2021 - 08.2022
- Supervised and engaged groups of children ages 4–11, ensuring a safe, inclusive, and fun environment throughout all daily activities.
- Planned and led age-appropriate games, arts and crafts, outdoor activities, and educational programs to support creativity and social development.
- Set up and cleaned activity spaces daily to maintain a safe, organized, and welcoming environment.
- Collaborated with fellow counselors to coordinate schedules, share responsibilities, and maintain a structured camp routine.
Grocery Clerk
Luckys
08.2019 - 06.2021
- Ensured items were packed safely and organized logically to prevent damage and support customer convenience.
- Supported produce department operations by stocking fresh fruits and vegetables, rotating inventory, and monitoring product quality.
- Followed all store safety, sanitation, and food-handling procedures.
Cashier
Freddys Frozen Custard
01.2019 - 06.2019
- Provided friendly, efficient customer service by taking orders, answering menu questions, and ensuring a positive guest experience.
- Operated the cash register, processed payments, and handled cash accurately.
- Prepared and served custard, sundaes, shakes, and other desserts while maintaining quality and presentation standards.
- Maintained a clean and organized counter, dining area, and prep space, following all food safety and sanitation guidelines.
Education
Bachelor of Science - Public Relations
Utah Valley University
Orem, UT01-2028
Associate of Science - Journalism
Salt Lake Community College
Salt Lake City, UT05-2024
High School Diploma -
Stansbury High School
Tooele, UT05-2021
Skills
- Staff training and development
- Customer service
- Barista & beverage preparation
- POS systems & cash registers
- Scheduling and booking software
- Attention to detail
- Problem-solving
- Flexible and adaptable
Timeline
Guest Relations Manager
Lunatic Fringe Salon
08.2024 - Current
Receptionist
Serenity Spa
10.2023 - 08.2024
Staff Writer
The Globe
08.2022 - 05.2024
Barista
Radisson
01.2022 - 06.2022
Sales Associate
H&M Hennes & Mauritz
09.2021 - 10.2023
Camp Counselor
KE Camps
06.2021 - 08.2022
Grocery Clerk
Luckys
08.2019 - 06.2021
Cashier
Freddys Frozen Custard
01.2019 - 06.2019
Bachelor of Science - Public Relations
Utah Valley University
Associate of Science - Journalism
Salt Lake Community College
High School Diploma -
Stansbury High School