Open To Work
Nicole Sperandio
East Haven,CT
Summary
Dedicated professional with extensive industry experience in administrative support and customer service. Proven ability to manage office operations efficiently while utilizing strong organizational and communication skills. Proficient in various software platforms and technology, demonstrating quick learning and adaptability. Committed to continuous improvement and delivering exceptional results in diverse office environments.
Overview
18
18
years of professional experience
2
2
Certifications
1
1
License
Work History
Administrative Assistant
The Children's Center of Hamden
01.2024 - 07.2025
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
- Managed daily office operations and maintained inventory of supplies for optimal functionality.
- Answered multiple phone calls and emails to facilitate effective business correspondence.
- Developed and implemented digital and physical filing systems, enhancing document organization.
- Maintained accurate student records, including transcripts and immunization forms.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Responded to customer inquiries promptly, improving retention rates through effective problem resolution.
- Greeted visitors and provided comprehensive company information to enhance engagement.
Administrative Assistant
Mishkan Israel Nursery School
05.2022 - 10.2023
- Managed daily operations of daycare while ensuring compliance with licensing regulations.
- Maintained health records for all staff members and children enrolled in the program.
- Ensured classrooms remained clean, stocked supplies, and maintained tidy break areas.
- Compiled daily reports, attendance sheets, billing records, and teacher schedules efficiently.
- Developed weekly newsletters with relevant information and images shared electronically with parents.
- Monitored children's health status regularly, informing parents of any issues immediately.
- Supported classroom setups and served as a substitute teacher when necessary for continuity.
- Tracked interest from families regarding future enrollment while managing registration processes.
Front Office Manager
NUMET Technologies
05.2021 - 04.2022
- Supervised front office operations, ensuring seamless guest experiences and efficient staff performance.
- Developed and implemented standard operating procedures to enhance front desk efficiency and service quality.
- Trained and mentored front office staff, fostering a collaborative team environment and improving service delivery.
- Managed scheduling and coordination of guest reservations, optimizing occupancy rates and customer satisfaction.
- Oversaw inventory management for front office supplies, ensuring availability while controlling costs effectively.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Warehouse Fulfillment Associate
Amazon Warehouse
03.2020 - 04.2021
- Received and processed incoming stock and materials efficiently.
- Picked and filled orders from stock, ensuring accuracy.
- Oversaw packing and shipping operations to maintain timely deliveries.
- Inspected products for defects and damages before distribution.
- Organized stock and maintained inventory levels to optimize storage space.
- Examined ingoing and outgoing shipments for compliance and quality.
- Checked, verified, and filled customer invoices accurately.
- Abided by all company safety and hygiene regulations.
- Inspect products for defects and damages
Client Service Associate
Financial Network Limited
08.2019 - 02.2020
- Executed diverse duties, including documentation and financial analysis for various client services.
- Maintained professionalism and urgency to consistently meet client expectations according to firm procedures.
- Supported full-time team managing employer-sponsored retirement plans and individual asset management clients.
- Facilitated office interactions by greeting guests and handling inquiries in a professional manner.
- Performed clerical tasks such as data entry, client mailings, and document preparation daily.
- Ensured files and records remained updated and easily accessible for efficient operations.
- Monitored project schedules to guarantee timely completion of deliverables.
- Participated in training courses and conferences to fulfill Continuing Education requirements.
Cobra & Billing Specialist
ebenefit Marketplace (ebm)
03.2018 - 12.2018
- Streamlined client onboarding by leading training via phone calls, emails, and webinars.
- Maintained up-to-date knowledge of federal and state COBRA regulations for compliance.
- Developed strong partnerships with clients and brokers to foster effective communication.
- Coordinated the collection of plan information and documentation from relevant stakeholders.
- Facilitated prompt implementations, renewals, and continuous management of COBRA member processes.
- Accurately entered data into the COBRAPOINT system to support operational efficiency.
- Processed premium payments and created comprehensive monthly billing statements.
- Managed daily file transfers to ensure precise data input within the COBRAPOINT system.
Client Success Team Manager
EBM
08.2017 - 03.2018
- Facilitated system testing throughout client implementation processes and regular service updates.
- Configured advanced system features including Defined Contribution and HTML embedding techniques.
- Supported customers with inquiries related to multiple benefits administration technology services.
- Evaluated client setup documents to formulate effective solutions for intricate configurations.
- Handled data processing activities encompassing review, entry, and manipulation tasks.
- Identified technical issues by investigating root causes, reducing future occurrences.
- Responded to customer service calls on main line, providing timely assistance.
- Adhered to implementation timelines to ensure project milestones were met.
Client Manager
eBenefits Group NE, LLC
06.2008 - 02.2017
- Handled extensive phone management to address client concerns effectively.
- Maintained close communication with clients via phone and email to resolve inquiries swiftly.
- Prepared necessary documentation for brokers meeting clients, enhancing engagement.
- Processed enrollment, termination, and change forms to ensure compliance.
- Worked closely with medical insurance carriers to manage benefits effectively.
- Updated client files systematically for improved accessibility.
- Assisted brokers with sales activities, contributing to revenue growth.
- Calculated contributions for employees and employers using detailed spreadsheets.
Coordination of Benefits Specialist
United Healthcare
10.2007 - 03.2008
- Reviewed and verified insurance claims for accuracy in coverage information.
- Contacted United Healthcare members and health insurers to confirm policy details.
- Acquired essential information on medical, dental, vision, or pharmacy policies.
- Coordinated benefits under guidelines to facilitate correct member claim payments.
- Distributed necessary documentation to members for their input on coverage.
- Successfully met daily quotas through independent work efforts.
Education
Criminal Justice Program
Kaplan University
OnlineGeneral Studies
Gateway Community College
New Haven, CT01.2005
Certification - Paralegal Studies
Branford Hall Career Institute
Branford, CT01.2003
High School Diploma - undefined
Amity Regional High School
Woodbridge, CT01.1999
Skills
- Deadline-oriented multitasking abilities
- Microsoft Office Suite expertise
- Research skills and internet navigation
- Thriving in fast-paced environments
- Phone communication oversight
- Financial analysis techniques expertise
- Customer service excellence
- High-speed typing with accuracy
- Organizational capabilities
- Administration of insurance benefits knowledge
- Data management system proficiency
- Effective scheduling practices
- HIPAA regulation compliance
- Email system oversight
- Complex issue resolution capabilities
- Attendance record management
- Client account oversight
- Contract preparation skills
- Team leadership experience
Quote
"The expert in anything was once a beginner."
Certification
- CT Life & Health Insurance License
- Paralegal Certificate
- CPR Certification
Timeline
Administrative Assistant
The Children's Center of Hamden
01.2024 - 07.2025
Administrative Assistant
Mishkan Israel Nursery School
05.2022 - 10.2023
Front Office Manager
NUMET Technologies
05.2021 - 04.2022
Warehouse Fulfillment Associate
Amazon Warehouse
03.2020 - 04.2021
Client Service Associate
Financial Network Limited
08.2019 - 02.2020
Cobra & Billing Specialist
ebenefit Marketplace (ebm)
03.2018 - 12.2018
Client Success Team Manager
EBM
08.2017 - 03.2018
Client Manager
eBenefits Group NE, LLC
06.2008 - 02.2017
Coordination of Benefits Specialist
United Healthcare
10.2007 - 03.2008
Criminal Justice Program
Kaplan University
General Studies
Gateway Community College
Certification - Paralegal Studies
Branford Hall Career Institute
High School Diploma - undefined
Amity Regional High School