Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Spiller-Wright

Atlanta,GA

Summary

Adept at enhancing sales and financial processes at Ecolab, able to leverage problem-solving and leadership skills to streamline operations and boost revenue growth. Skilled in computer proficiency and interpersonal communication, I effectively coordinated across teams, contributing to significant organizational achievements and customer service excellence.

Overview

6
6
years of professional experience

Work History

Sales Support Associate II

Ecolab
07.2021 - Current
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Expedited quote generation by maintaining an updated database of product offerings and pricing information.
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Contributed to increased revenue growth through diligent follow-up on potential leads and opportunities.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.

Finance Administrator

Ecolab
04.2020 - 07.2021
  • Reconciled accounts and investigated variances.
  • Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
  • Updated daily transaction records to assist with payroll and billing administration.
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
  • Managed expense tracking and personnel vouchers.
  • Produced reports outlining latest financial information such as expenses, income and outstanding balances.
  • Simplified complex financial data into easily digestible reports for senior management review and decision making.

Compliance Coordinator

Ecolab
10.2018 - 04.2020
  • Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
  • Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
  • Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
  • Assisted in successful completion of external audits through diligent preparation and organization of required documentation.
  • Actively participated in industry conferences, workshops, and networking events to stay abreast of best practices within the compliance field.
  • Maintained open communication channels with regulatory agencies, fostering strong professional relationships.

Corporate Account Specialist

Ecolab
10.2018 - 04.2020
  • Worked closely with internal stakeholders to ensure seamless delivery of services across multiple departments.
  • Streamlined account management processes for increased efficiency and improved client relations.
  • Coordinated with marketing teams for targeted campaigns aimed at increasing revenue within assigned accounts.
  • Monitored industry trends to maintain a competitive edge in delivering top-notch services to clients.
  • Provided exceptional customer service, resolving disputes promptly and professionally.
  • Facilitated smooth onboarding experiences for new clients by coordinating efforts between various departments during implementation phases.
  • Presented regular reports on account performance, highlighting successes and opportunities for improvement.

Education

Associate of Science - Criminal Justice

McHenry County College
Crystal Lake, IL
06.2016

Skills

  • Problem Solving abilities
  • Communication
  • People
  • Leadership
  • Skills Management
  • Creativity
  • Active Listening
  • Customer Service
  • Computer Proficiency
  • Interpersonal Communication

Timeline

Sales Support Associate II

Ecolab
07.2021 - Current

Finance Administrator

Ecolab
04.2020 - 07.2021

Compliance Coordinator

Ecolab
10.2018 - 04.2020

Corporate Account Specialist

Ecolab
10.2018 - 04.2020

Associate of Science - Criminal Justice

McHenry County College

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Nicole Spiller-Wright