Nicole Sprague
Milford,NH
Summary
Responsible, provides excellent customer service to patrons in retail setting while working on the sales floor and is engaging with customers and delivers helpful information or recommendations to meet their expectations. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic who handles cash processing procedures, balances cash drawers and prepares bank deposits while being able to close and open the store with efficiency.
Overview
8
8
years of professional experience
Work History
Lead Bookseller
Barnes And Noble
09.2021 - Current
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Assisted customers with locating books and other materials in store.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Researched and identified new opportunities for increasing company's social media presence.
Team Member
Chipotle
08.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Organized and re-stocked various stations and self-service items.
Repairer/Painter, Maintenance
University Of New Hampshire Hospitality Services
05.2019 - 08.2019
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Inspected and tested, repaired and refurbished products for proper operation.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Monitored and adjusted painting techniques for optimal results.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
Clerical Support Associate
Milford High School
06.2016 - 06.2017
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed confidentially regulations to maintain privacy.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Assisted with record management system implementation
- Operated office equipment to scan and copy documents.
- Compiled, sorted and filed high volume of documents.
Education
Bachelor of Arts - Musical Theatre
University of New Hampshire
Durham, NH05.2021
Skills
- Staff training
- Social media promotion
- Problem-solving abilities
- Customer service
- Cash handling
- Inventory management
- Store operations
- Visual displays
- Adaptability
- Reading recommendations
- Conflict resolution
- Computer literacy
- Team leadership
- Event coordination
- Attention to detail
- Organizational skills
- Loss prevention
- Strong communication
- Book ordering
- Product Upselling
- Store Organization
- Loyalty Program Promotion
- Basic Mathematics
- Reliable and Responsible
- Opening and Closing
- Creative Thinking
- Security Practices
Timeline
Lead Bookseller
Barnes And Noble
09.2021 - Current
Team Member
Chipotle
08.2020 - 09.2020
Repairer/Painter, Maintenance
University Of New Hampshire Hospitality Services
05.2019 - 08.2019
Clerical Support Associate
Milford High School
06.2016 - 06.2017
Bachelor of Arts - Musical Theatre
University of New Hampshire
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