Nicole Stanton
York,SC
Summary
Dynamic Patient Access Representative with Conifer Healthcare Solutions, skilled in insurance verification and HIPAA compliance. Proven ability to enhance patient experiences through exceptional customer service and efficient appointment scheduling. Recognized for reducing financial losses and improving billing processes, while demonstrating strong empathy and problem-solving skills in high-pressure environments.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
06.2021 - Current
- Assisted patients with registration processes, ensuring accurate data entry and compliance with healthcare protocols.
- Answered incoming calls, providing information and directing inquiries to appropriate departments efficiently.
- Managed patient scheduling, coordinating appointments and verifying insurance eligibility to streamline access to care.
- Maintained up-to-date knowledge of health insurance plans, assisting patients in understanding coverage options.
- Supported front desk operations by greeting patients warmly and facilitating a welcoming environment.
- Utilized electronic health record systems to input patient data accurately and enhance workflow efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
EMT-Basic
American Trans Med
04.2013 - 06.2021
- Administered emergency medical care, including CPR and wound management, in high-pressure situations.
- Collaborated with healthcare teams to ensure effective patient transport and treatment continuity.
- Maintained accurate patient records and incident reports for compliance and quality assurance.
- Trained new EMT personnel on protocols, equipment usage, and safety practices in field operations.
- Implemented best practices for infection control and equipment sanitation during patient interactions.
- Assisted with lifting and moving patients.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on stretcher and ambulance transport.
Education
GED -
B.o.c.e.s
Batavia, NY01-1995
EMT - EMT
York Technical College
Rock Hill, SC02-2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
- Money handling
- Insurance billing
- Payment processing
Timeline
Patient Access Representative
Conifer Healthcare Solutions
06.2021 - Current
EMT-Basic
American Trans Med
04.2013 - 06.2021
GED -
B.o.c.e.s
EMT - EMT
York Technical College
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