Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Statler

Henderson,NV

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at LMC Pathology / Aurora Diagnostics. Skilled in customer relations and inventory management, I excel in building client relationships and driving efficiency. My approach combines professionalism with attention to detail, significantly improving service delivery and operational outcomes.

Overview

15
15
years of professional experience

Work History

Co-Owner/Operator

B & N Road Service
05.2020 - Current
  • Writing invoices for customers, taking payments and keeping the weekly books.
  • Maintaining client and customer relationships while also obtaining new customer accounts.
  • Picking up and delivering parts.
  • Assisting the mechanic with tools, keeping the truck supplied with parts and assisting where and when needed on each job.
  • Passenger Princess!

Client Billing Manager Over 6 Laboratories

LMC Pathology / Aurora Diagnostics
05.2015 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Approved monthly client bills by verifying charges and pricing were correct.
  • Set up new client accounts and made sure pricing was correct in the system.
  • Worked a weekly aging report for each laboratory for all clients that were behind in payments more than 60 days.
  • Emailed weekly reports and manifests to clients.
  • Emailed daily charges and reports to hospitals as well as work missing information reports we received.
  • Worked with the Sales Department on client contracts and with any issues the clients may be having.

Billing Customer Service Representative

Quest Diagnostics
10.2009 - 02.2015
  • Made appointments.
  • Took payments.
  • Billed patients insurance.
  • Called insurance companies.
  • Made sure the patients accounts are resolved in a professional and timely manner.
  • Called patients.
  • Worked reports.
  • Responded to patients inquiries on our "Contact Us Website".

Education

High School Diploma -

Adult Education
2701 E Saint Louis Ave Las Vegas, NV 89104
11.2023

Skills

  • Customer Service
  • Attention to Detail
  • Driven and Determined
  • Relationship Building
  • Customer Relations
  • Professionalism
  • Inventory Tracking and Management
  • Decision-Making
  • Reliability
  • Multitasking Abilities
  • Active Listening
  • Excellent Communication

Timeline

Co-Owner/Operator

B & N Road Service
05.2020 - Current

Client Billing Manager Over 6 Laboratories

LMC Pathology / Aurora Diagnostics
05.2015 - 01.2021

Billing Customer Service Representative

Quest Diagnostics
10.2009 - 02.2015

High School Diploma -

Adult Education

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Nicole Statler