Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Steele

Greensboro,NC

Summary

Accomplished Sales Manager offering 25 years of experience developing and maximizing Software sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. An expert in rapport building who is committed to quality, excellence, efficiency, and success for both employer and customer alike.

Overview

15
15
years of professional experience
1
1
Certification

Work History

MySQL Enterprise Account Manager

Oracle Corporation
06.2021 - Current
  • MySQL Account Executive for the SE territory covering MS., AL., FL., NC., SC., IL., WI., MN., and IA. for Enterprise, ISV, and SLED accounts.
  • Worked closely with marketing teams to develop targeted campaigns that generated high-quality leads for enterprise accounts.
  • Generated new contacts through networking and cold calling.
  • Led cross-functional teams to deliver tailored solutions, improving service delivery and operational efficiency.
  • Developed strategic account plans aligned with client goals, enhancing long-term partnerships and revenue growth.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
  • Negotiated contract terms with key clients, ensuring alignment with business objectives while maximizing profitability.
  • Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
  • Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
  • Provided timely updates on account activities, enabling the management team to make informed decisions in driving business growth.


  • Annual Revenue Attainment:

FY25 85% average quota attainment

FY24 79% average quota attainment

FY23 81% average quota attainment

Q1 FY22 Q1 Top Producer % of quota award recipient

FY22 117% quota attainment

MySQL Enterprise Renewal Sales

Oracle Corporation
06.2019 - 05.2021
  • MySQL Enterprise Renewal Sales Role for the Mid-Atlantic territory where effective Account Management within a set install-base and active engagements ensure continued renewal of an annual subscription contract.
  • Build and maintain relationships with existing customers and be the “go to” person for customers and partners.
  • Leverage cross-functional teams to achieve success results the customer needs while meeting customer needs.
  • Educate customers on business practices and any associated contractual implications.
  • Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Worked well in a team setting, providing support and guidance. Internally, helped on-board/train new hires.
  • Maintain accurate forecast and activities for assigned region in the CRM.
  • Organized and detail-oriented with a strong work ethic.
  • Achieve quarterly assigned sales quotas.


  • Annual Revenue Attainment:

FY21 117% quota attainment

FY20 122% quota attainment

Q1 FY20 MVP award recipient

MySQL Enterprise Inside Sales

Oracle Corporation
01.2016 - 05.2019
  • MySQL Enterprise Inside Sales role for the South San Francisco Bay area.
  • Effectively increase revenue pipeline through various hunting techniques; including cold-calling, up-sell into existing accounts, referrals, and marketing campaigns.
  • Account Management on existing business, bi-annual Database well visits, SR escalations, PO/Order entry, and accounts receivable concerns.
  • Manage sales opportunities with accurate forecasting and appropriate resource allocation via numerous internal departments to align with customer's business goals.
  • Deliver product and services via conference calls, online with web-ex/Zoom, and in-person conferences.
  • Communication both internally and externally with total transparency on every project; including having high-level business conversations with the CIO/CTO to understand what their needs/goals.
  • Deliver discovery calls with DBAs, Applications teams, DB Architectures and Developers to ensure that the goals of the project are within capabilities, and if not then to provide the needed support to get them there.
  • Once an environment is implemented, help DBAs learn how to use and manage the software all while maintaining contact with the customer throughout the year to ensure continual stickiness in the account.
  • Maintain competitive knowledge within the database industry, including MySQL's products and technologies trends to leverage within the sales cycle.
  • Team collaboration with Field Reps., Channel Managers, Partners/Resellers, Client Success teams, Business Development Reps. Legal, Contracts/Deal Management, Bookings, Operations, and Billing.
  • Critical thinking to break down problems, evaluate solutions and make decisions while navigating through company policies and procedures to close the deal within tight deadlines.


● Annual Revenue Attainment:

2019- 94% goal attainment;

2018- 88% goal attainment;

2017- 89% goal attainment;

2016- 113% goal attainment

Q3 FY18 Against All Odds award recipient.

Inside Sales Associate

Luminex Corporation
08.2010 - 05.2015
  • Service Agreement Contracts salesperson for biological testing equipment within the Clinical Diagnostics, Life Science, University, and Governmental industries.
  • Responsible for locating the instrument's final resting place, determining which department/person is responsible for maintaining the unit, and then ensure that the warranty term period was accurate.
  • Solicit, create, and deliver Service Agreement Contracts for all instruments sold to either a Partner, Distributor and/or End-User, globally, where the average cost of a single service contract was $6k while hitting a 10 million dollar annual quota.
  • Negotiate contract legal terms for geographic regions, globally, and ensure that the PO terms are acceptable by both parties Manage and schedule the annual Preventative Maintenance visits.
  • Responsible for the entire sales cycle from start to finish.
  • Provide management, weekly, accurate forecasting for quarterly and annual revenue goals via contract e-business suite and Sale Force CRM.
  • Attainment:

2015: $10,329,938.00 98% of goal obtained

2014: $9,512,492.00 99% of goal was obtained

2013: $8,938,120.00 104% of goal was obtained

Education

Business Management

Austin Community College
Austin, TX

Skills

  • Exceptional ability to generate new revenue opportunities
  • Consistently meeting and exceeding revenue goals
  • Able to organize and facilitate groups and assignments
  • Sales presentations
  • Sales strategies
  • Pipeline management
  • Upselling strategies
  • Customer relationship management
  • Outstanding customer service skills; both written and verbal
  • Detail oriented with exceptional organizational and multitasking abilities
  • Database Industry/Open Source expertise
  • Territory management
  • Contract negotiation

Accomplishments

  • Against All Odds award
  • Top Producer % of quota
  • Keys Award (demonstrating outstanding team-player behaviors)
  • Multiple peer to peer awards
  • Multiple perfect attendance awards
  • Highest close rate

Certification

  • Dale Carnegie Course on Effective Communication and Human Relations
  • Sandler Training | Dealing With Difficult People Training | Effective Cold Calling Training
  • Infometis Sales Methodology
  • Selling with Value
  • MySQL Product Training for Sales
  • Opportunity Planning, Management & Execution
  • Field Sales
  • Craft Your Sales Pitch with Competitive Differentiation
  • Sales Foundations
  • Sales: Closing Strategies
  • Sales: Closing a Complex Sale
  • Sales: Handling Objections
  • Sales: Practical Techniques
  • Sales Pipeline Management
  • The Science of Sales
  • Selling with Stories, Part 1 & 2
  • Dealing with Difficult People

Timeline

MySQL Enterprise Account Manager

Oracle Corporation
06.2021 - Current

MySQL Enterprise Renewal Sales

Oracle Corporation
06.2019 - 05.2021

MySQL Enterprise Inside Sales

Oracle Corporation
01.2016 - 05.2019

Inside Sales Associate

Luminex Corporation
08.2010 - 05.2015

Business Management

Austin Community College
Nicole Steele