Nicole Stevens
Pine Bush,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
eBay
07.2022 - 10.2024
- Answer high volume phone calls
- Set up accounts and assist both buyers and sellers with transactions
- Trouble shoot problems for customers
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Care Representative
Aetna / CVS Caremark
10.2020 - 07.2022
- Answer High volume phone calls
- Help customers with pharmacy benefits via phone, email and chat
- Handle ppo, hmo, medicare and med D calls
- Update patients' files
- One call resolution
- Investigated potentially fraudulent claims thoroughly while maintaining confidentiality and adhering to regulatory guidelines.
- Supported team efficiency by assisting colleagues with complex cases or when workload demands were high.
Manager/ Treatment Coordinator
Middletown Dental Associates
11.2015 - 06.2019
- Manage employees and all day-to-day operations, including front desk, payment processing, scheduling, hires and training
- Billing for Medicaid and ppo plans
- Answer customer inquiries about products, contracts, and service options
- Make and receive high volume of phone calls daily
- Track and manage treatment plans and cost through Dentrix
- Build loyal clientele through warm, friendly attitude
- Maximize office efficiency through use of computer programs, including Microsoft Office Suite
- Perform basic accounting services, including the handling of cash and invoicing
Receptionist, Admin Asst
Hudson Valley Imaging
07.2014 - 11.2015
- Answer and screen telephone calls, recording messages for quick reply as needed
- Create, update, and coordinate appointments to ensure accurate data recorded in patient management system
- Explain practice policies and follow-up plans to all patients
- Handle busy, multi-line phone system
- Maximize office efficiency through use of computer programs, including Microsoft office Suite
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Valley Central High School
Montgomery06-2007
Skills
- Customer Service
- Microsoft Excel
- Management
- Microsoft Office
- Sales
- Microsoft Word
- Data Entry
- MS Outlook
- Front Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
eBay
07.2022 - 10.2024
Customer Care Representative
Aetna / CVS Caremark
10.2020 - 07.2022
Manager/ Treatment Coordinator
Middletown Dental Associates
11.2015 - 06.2019
Receptionist, Admin Asst
Hudson Valley Imaging
07.2014 - 11.2015
High School Diploma -
Valley Central High School
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