Nicole Stevenson
Fernley,NV
Summary
With a proven track record at H&R Block, I excel in tax law knowledge and client communication, enhancing client trust through meticulous tax preparation and strategic advice. My expertise in document preparation and relationship building has consistently improved client satisfaction and operational efficiency, achieving over a 90% client retention rate.
Overview
9
9
years of professional experience
Work History
Tax Preparer
H&r Block
390 Hwy 95a S Suite 2, Fernley, NV. 89408
11.2023 - Current
- Documented client interactions thoroughly to provide clear records of services rendered.
- Established rapport with clients by addressing tax-related questions and concerns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Educated clients on tax planning strategies, helping them save money in future years.
- Educated clients on future tax planning, helping them to make informed financial decisions.
- Prepared individual and small business tax returns by gathering necessary documentation and information.
- Implemented new tax regulations for compliance with federal and state guidelines.
Job Recruiter
Manpower Temporary Services
150 E. Main St. Suite 150 Fernley, NV. 89408
07.2024 - 09.2024
- Established trust-based relationships with passive candidates by providing valuable career advice and maintaining ongoing communication about potential opportunities.
- Collaborated closely with hiring managers to understand specific position requirements and establish effective search criteria.
- Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
- Provided constructive feedback to candidates throughout the interview process to help them improve their chances of success in future opportunities.
- Managed end-to-end recruitment process, from job requisition to onboarding, ensuring positive candidate experience throughout.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
Commercial and Residential Cleaner
Integrity Cleaning Services
Fernley, NV
04.2018 - 09.2023
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
Manifest Clerk
Zulily Warehouse
3200 USA Pkwy , Sparks, NV 89437
08.2015 - 02.2017
- Assisted in training new employees, providing guidance on company procedures and best practices for manifest creation and maintenance.
- Improved cargo tracking accuracy with diligent record-keeping and verification of shipping documents.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to manifest processing speed and accuracy.
- Supported operational improvements by identifying areas for enhancement within the manifest management system and suggesting actionable solutions.
- Provided excellent customer service by addressing client inquiries quickly and professionally regarding shipment details or documentation issues.
- Managed time-sensitive tasks effectively, prioritizing workload to ensure timely completion of critical shipments.
- Enhanced communication between departments, ensuring timely updates on shipment status and documentation requirements.
- Expedited problem resolution for clients through prompt identification and correction of manifest errors.
- Reduced discrepancies in shipment records by cross-referencing manifests against bills of lading and other documentation.
- Streamlined manifest processing by implementing efficient data entry techniques and attention to detail.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted research to address shipping errors and packaging mistakes.
Education
Micro Computer Specialist Legal Manor - Computer Specialist
Career College of Northern Nevada
Sparks, NV01-1993
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Client communication
- Data gathering
- Relationship building
- Verbal/written communication
- Tax law knowledge
- Information processing
- Tax reporting
- Filing system management
- Storage procedures
- Tax deductions optimization
- Estate tax returns
- Legal research
- Tax planning
- Documentation filing
- Virtual tax interviews
- Individual returns preparation
- Trust returns processing
- Tax advising
- Client interviews
- Individual tax returns
- Customer service
- Data entry
- Small business tax returns
- Appointment scheduling
- Tax form completion
- Resume screening
- Candidate assessment
- Onboarding processes
- Applicant tracking systems
- Employment law
- Interviewing techniques
- Recruiting and sourcing
- Candidate screening
- Self-motivated work ethic
- Team motivation
- Verbal and written communication
- Candidate and client relations
- Administrative skills
- Pre-screening candidates
- Outbound calling
- Job applicant interviews
- Offer letters
- Recruiting software experience
- Hiring requirements
- New hire paperwork processing
- Employment verification
- Training and onboarding
- Interviewing clients
- Assessing qualifications
- Background checking
- Administrative support
- Pre-employment screening
- Background checks
- Recruitment
- Clerical support
- Client service
- Business management
- Project estimating
- Bidding processes
- Contract management
- Profit and loss
- Attention to detail
- Decision-making
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Purchasing and planning
- Schedule management
- Employee scheduling
Timeline
Job Recruiter
Manpower Temporary Services
07.2024 - 09.2024
Tax Preparer
H&r Block
11.2023 - Current
Commercial and Residential Cleaner
Integrity Cleaning Services
04.2018 - 09.2023
Manifest Clerk
Zulily Warehouse
08.2015 - 02.2017
Micro Computer Specialist Legal Manor - Computer Specialist
Career College of Northern Nevada