Nicole Stewart
Waldorf,MD
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
CNA
Team Risk Management
02.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
Receptionist
Visiting Angels Living Assistance Services
Waldorf, MD
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
CNA
Crownhills Enterprises Inc.
10.2020 - 02.2021
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
CNA
Life Savers Healthcare Services
01.2020 - 09.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
GNA
Fort Washington Health and Rehabilitation
05.2015 - 06.2020
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Collaborated with nursing staff to develop individualized care plans, addressing each patient''s specific needs.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
GNA
Fort Washington Health and Rehabilitation
10.2014 - 11.2014
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Collaborated with nursing staff to develop individualized care plans, addressing each patient''s specific needs.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
GNA
Charlotte Hall Veterans Home
01.2012 - 07.2014
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Collaborated with nursing staff to develop individualized care plans, addressing each patient''s specific needs.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
GNA
Genesis Healthcare
10.2007 - 12.2011
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Collaborated with nursing staff to develop individualized care plans, addressing each patient''s specific needs.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
Hostess
Old Ebbitt Grill
Washington,DC
08.2005 - 09.2007
- My duties were to enter reservations into a computer-based system, greet and seat guests, maintain the restaurant, complete private party reservations, and address all customer inquiries.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Diploma -
Henry E. Lackey High School
Indian Head, MD06.2005
Skills
- Dressing Assistance
- Maintaining Confidentiality
- Complex Problem-Solving
- Basic Life Support
- Meeting Expected filing deadlines
- Balancing workload, invoicing and scheduling
- Technically proficient in Microsoft Word and Windows
- Adaptability and Flexibility
- Teamwork and Collaboration
Certification
- College of Southern Maryland, Certified Nursing Assistant, 03/2008
- College of Southern Maryland, Certified Geriatric Assistant, 03/2008
Timeline
Receptionist
Visiting Angels Living Assistance Services
11.2022 - 10.2023
CNA
Team Risk Management
02.2022 - Current
CNA
Crownhills Enterprises Inc.
10.2020 - 02.2021
CNA
Life Savers Healthcare Services
01.2020 - 09.2020
GNA
Fort Washington Health and Rehabilitation
05.2015 - 06.2020
GNA
Fort Washington Health and Rehabilitation
10.2014 - 11.2014
GNA
Charlotte Hall Veterans Home
01.2012 - 07.2014
GNA
Genesis Healthcare
10.2007 - 12.2011
Hostess
Old Ebbitt Grill
08.2005 - 09.2007
Diploma -
Henry E. Lackey High School