Nicole Stidham
Connellys Springs,NC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outreach Specialist
RenewNC / Teksystems
08.2025 - Current
- Community outreach for families impacted by Hurricane Helene. Managed applications, documentation, and follow-up.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Temporary Program. Ends December 31, 2025.
Customer Service Specialist
AdaptHealth
06.2024 - 06.2025
- Handled high-volume patient calls, insurance verification, orders, and HIPAA-compliant documentation supporting medical equipment and respiratory services.
- Resolved customer inquiries efficiently using CRM systems and support tools.
- Collaborated with cross-functional teams to streamline support processes.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
HR Assistant
Shuford Yarns
05.2023 - 05.2024
- Oversaw onboarding, payroll support, records, compliance, and employee communication for 130+ employees.
- Coordinated recruitment processes, enhancing candidate experience and streamlining interview scheduling.
- Maintained accurate employee records and HR databases to support operational efficiency.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Credit Analyst
Snider Fleet Solutions
01.2023 - 04.2023
- Managed 700+ accounts, billing documentation, and customer communication.
- Monitored customer accounts for payment trends, identifying potential delinquency risks proactively.
- Established strong relationships with clients, providing insights on credit options and solutions.
- Corporate office relocated to Fort Mill, SC.
HR Recruiter
Klingspor Abrasives
12.2021 - 11.2022
- Coordinated nationwide recruiting, interviews, screening, and onboarding.
- Collaborated with hiring managers to refine job descriptions and ensure alignment with organizational needs.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Coordinated schedules to arrange management interviews with applicants.
Administrative Support Specialist
Ryerson
07.2017 - 02.2020
- Supported AP/AR, phones, scheduling, event planning, and documentation.
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Developed and maintained comprehensive filing systems to ensure data accuracy and easy access.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services for the organization.
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Reduced expenses, negotiated with suppliers to secure cost-effective office supplies.
- Coordinated travel arrangements for executives, ensuring smooth and timely logistics for all business trips.
General Manager
Advance Auto Parts
10.2010 - 07.2017
- Supervised 20 employees; oversaw scheduling, hiring, training, and operations.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Registered Medical Assistant
Baptist Family Medical Group
10.2012 - 10.2013
- Managed patient records and ensured accuracy in electronic health systems.
- Assisted healthcare providers with clinical procedures and patient examinations.
- Educated patients on treatment plans and medication management.
- Coordinated scheduling for patient appointments, optimizing clinic workflow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Education
B.S. - Human Resource Management
Western Governors University
Associate of Applied Science - Medical Assisting
National College of Business And Technology
Bartlett, TN05-2011
Skills
- Phlebotomy / Venipuncture & Specimen Collection
- Vitals, Patient Intake, Medical Histories
- Exam Room Preparation & Sterilization
- EHR Documentation & Charting
- Injections & Clinical Support (as applicable)
- HIPAA Compliance & Patient Communication
- Scheduling, Insurance Verification, Workflow Support
- Community events
- Data analysis
- Customer relationship management (CRM)
- Microsoft office
- Maintaining client records
- Client intakes
- Employee training
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Certification
- RMA - Registered Medical Assistant - 2012 - 2014, In the process of getting reactivated
- PHR - Professional in Human Resources, NAHLP Certified HR Specialist - 2023 - current
Timeline
Outreach Specialist
RenewNC / Teksystems
08.2025 - Current
Customer Service Specialist
AdaptHealth
06.2024 - 06.2025
HR Assistant
Shuford Yarns
05.2023 - 05.2024
Credit Analyst
Snider Fleet Solutions
01.2023 - 04.2023
HR Recruiter
Klingspor Abrasives
12.2021 - 11.2022
Administrative Support Specialist
Ryerson
07.2017 - 02.2020
Registered Medical Assistant
Baptist Family Medical Group
10.2012 - 10.2013
General Manager
Advance Auto Parts
10.2010 - 07.2017
B.S. - Human Resource Management
Western Governors University
Associate of Applied Science - Medical Assisting
National College of Business And Technology