Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
RegisteredNurse
Nicole Stielow

Nicole Stielow

Janesville,WI

Summary

Seeking a responsible position that provides me an opportunity to use my Medical Assistant and strong front office skills while being professional and dependable for 15+ years of experience while working with an excellent team or working independently. Veteran Phlebotomist with proven track record of excellence working in a clinic. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Versatile possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Competent Phlebotomy Technician with 15 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Highly-skilled phlebotomist with 15 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Phlebotomy, Medical Office

Administering Injections, Epic
  • 10+ years
  • Venipuncture - 10+ years
  • Vital Signs - 10+ years
  • EMR Systems - 7 years
  • Patient Care - 10+ years, Problem-solving
  • Flexibility
  • Team Work
  • Reliability
  • Laboratory Experience
  • Medical Scheduling
  • Multi-line phone systems
  • Phone etiquette, Experience
  • Computer Operation
  • Anatomy Knowledge
  • ICD-10
  • ICD-9
  • CPT coding
  • Medical Records
  • Insurance Verification
  • Triage
  • Office experience
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.

Clinical Research Tech and Patient Service Center

Actalent-Labcorp Covance
02.2022 - 12.2022
  • Perform PCR and Antigen Covid test for both staff and any visitors, subject participants and/or potential staff that visit the building
  • Perform Quality Controls on each and every new lot of Covid tests and performed monthly Quality checks on the Accula and Antigen docks
  • Performed TIMED blood draws, timed triplicate ECGs, timed vitals,
  • Assisted with analysis of research data in collaboration with research department.
  • Attended and gave seminars under direction of scientific director.
  • UA's, feces collected, emesis if protocol called for the collection, wipe testing and drug screens as well
  • Attended Study overview meetings for each new study
  • I also provided meals in-house which we serve to subject participants while documenting their first bite taken
  • Participated in OPV’s, (outpatient visits) Day of check-ins and checked luggage
  • I also gather and prepare all equipment and charts that will be needed for the following day and anything needed for the weekend
  • QA’d each others documentation and picked up extra shifts when needed
  • Correct documentation is a MUST as well as being detailed orientated is a MUST.
  • Supported senior management with creation and enhancement of continuous improvement of research procedures.
  • Kept work areas extremely clean and sanitized properly to avoid errors in research.

Phlebotomy Technician/Donor Processor

Interstate Blood And Plasma Center
06.2020 - 12.2021
  • For Donor Processing - Greet donor as they enter and exit building
  • Take temperatures
  • Perform vitals, finger stick to check the protein and hematocrit levels are suitable for donating
  • Verify all personal information and check if donor has donated anywhere else within our Country
  • Answer a multi line phone and any and all questions donors may have
  • For Phlebotomy - call donor back to phlebotomy floor and have all tubes ready to go if donor needs labs done that day
  • Measure vital signs, such as pulse, blood pressure, weight, and records information on patient treatment records
  • Sets up plasmapheresis machine including chair, supplies and making sure machine is safe and ready to use
  • Enter patient information into machine
  • Check on patients throughout the donation process
  • Breakdown and clean machines post treatment
  • Cannulates patient access, perform venipuncture
  • When donation is complete carefully remove needle
  • When treatment is complete
  • Initiates and discontinues dialysis treatments and monitoring patients throughout patient treatments
  • Responsible for performing safety checks and monitoring of machines
  • Performs hemodialysis machine set-up, take down, cleaning and troubleshooting.
  • Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
  • Completed quality control assessment on equipment used in donor screening process.
  • Assisted donors in person or over phone by answering questions.

Medical Assistant

Rockford Nephrology Associates
07.2018 - 03.2019
  • Greet patient at door, check vitals including weight, Blood Pressure, Orthostatic vitals,
  • Pulse and UA if needed
  • Room patient and take patient history and chief complaint, make sure EMR has all pertinent information such as: labs and tests that may have been ordered per physician
  • Referrals and insurance authorization, making sure that the correct ICD-9 or ICD- code is probably applied according to the patients insurance company
  • Answering multi-line phone and triaging phone calls Also at the satellite office I was checking patients in and out, collecting co-pays, verifying insurance eligibility
  • Obtained patient vitals
  • Provided patient care
  • Performed in-office procedures
  • Performed blood draws
  • Triaged patients
  • Responsible for scheduling patients for appointments
  • Assisted with insurance verification
  • Responsible for back office duties
  • Ordered labs
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed EKGs and other tests based on patient presentation in office.

Senior Phlebotomist

Biolife Plasma Services
07.2016 - 06.2018
  • Greet donors and they enter and exit the donor floor, enter donor information in the EMR, install, prime and disconnect disposable sets on the plasmapheresis machine, operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training
  • Refer advanced trouble-shooting to certified tech
  • Monitor donors during donation process and respond to donor reactions
  • Maintain and calibrate equipment.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Captioning Assistant

Captel, Inc
04.2015 - 01.2016
  • Multi-tasking (listen to audio, voice what was heard, proofread, develop captions, all simultaneously -Utilize keyboard by typing proper corrections and other words as necessary -Maintain call center's quality standards for accuracy and speed -Monitor technical issues on calls and report to appropriate staff -Attend job-appropriate meetings and training sessions -Sign and abide by call center's oath of confidentiality Requirements: -Excellent reading skills -Strong voice skills/voice quality and ability to speak quickly with clear enunciation -Excellent spelling and vocabulary -Good typing skills -Strong memory/recall ability -Ability to handle multiple tasks while focusing a high amount of attention to detail -Calm/relaxed demeanor -Comfortable and familiar with computer and new technology

Executive Administrative Assistant Customer service

Fred Astaire Dance Studio
04.2013 - 09.2013
  • Answer multi-line telephone system, scheduling appointments, greeting clients, time management, weekly, monthly and quarterly reports which had to be accurate, attention to detail
  • Taking payments from clients, sometimes large amounts of money
  • Worked directly with the owner of the studio
  • Worked with Microsoft
  • Office including Word and Excel
  • Server Time management, team work, taking

The Brass Key Restaurant
12.2012 - 04.2013
  • Accurate food orders, checking food order before it leaves the kitchen to make sure it is correct.

Server/Cashier/General

Rosati's Pizza
11.2007 - 12.2012
  • Office Time management, team work, taking accurate food orders, checking food order before it leaves the kitchen to make sure it is correct before taking it to the customer
  • Taking accurate telephone orders
  • Making sure the customer has an enjoyable and pleasant experience
  • Helping the owner with general office duties when needed, ie
  • Accounts payable

Medical Assistant

All's Well Health Care
10.2002 - 03.2003
  • Urgent
  • Care Facility and a Urologist
  • Taking patient histories, chief complaints, vital signs, phlebotomy, injections, immunizations, DOT and high school physicals, medication refills and EKGs.

Affiliated Dermatologist

CPR
10.1998 - 03.2003
  • Patient histories, chief complaints, vital signs, phlebotomy, injections, MOHS treatments
  • Scheduling surgical procedures, insurance authorizations and verifications, assisted with minor surgical procedures
  • Patient education, medication refills, consultation letters to insurance companies, filing faxing, autoclaving and sterilization procedures
  • Certifications, Diplomas and Awards Sports Medicine and Back Office Medical Assistant
  • Diploma and CPR certified
  • Phlebotomy and Injection Award
  • Skills Front and Back office Medical Assistant skills, Dialysis, knowledgeable and practical application of thermal agents, ultrasound, electrical muscle stimulation, and
  • T.E.N.S
  • Performance of therapeutic exercise and massage, passive ROM isometrics, active
  • ROM and athletic taping and casting
  • PCN and Medical
  • Manager Software
  • Phlebotomy, injections and immunizations.

Dialysis Patient Care Technician

Beloit Memorial Hospital
02.2018 - 09.2018
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Performed routine quality control and safety checks on all equipment.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Safely transported, transferred, and positioned patients on chairs for treatment.
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for 4 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
  • Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
  • Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
  • Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.

Education

Diploma - Medical Assisting And Phlebotomy

Long Medical Institute
Phoenix, AZ
06.1998

High school diploma - Business Administration And Management

Central High School West
West Allis, WI
06.1990

Skills

  • Documentation review
  • Cash handling
  • Microsoft Outlook
  • Intake
  • Microsoft Excel
  • Microsoft Word
  • Blood sampling
  • Computer skills
  • Typing
  • English
  • Communication skills
  • Computer literacy
  • Data entry
  • Front desk
  • Quality Assurance
  • Certifications / Licenses
  • CPR
  • March 2021
  • Deleted Certified Phlebotomy Technician
  • Undo
  • BLS Certification
  • Assessments
  • Customer Focus & Orientation - Highly Proficient
  • February 2020
  • View Full Score Report
  • Attention to Detail - Highly Proficient
  • Receptionist - Highly Proficient
  • October 2019
  • Follow-Up Skills
  • Operational Efficiency
  • Patient Relations
  • Exam Room Preparation
  • Administrative Duties
  • Medical Records Management
  • Appointment Coordination
  • Payment Collection and Processing
  • Completing Insurance Forms
  • Medical Histories and Vital Statistics
  • Operational Requirements
  • Specimen Collection
  • Patient Screening
  • Medical Software Applications
  • Knowledge of HIPAA Regulations
  • Medical Procedure
  • Patient Demographics
  • Schedule Management
  • Patient Charting
  • CPT Coding
  • Emergency Procedures
  • Pulling Requests
  • Office Supplies and Inventory
  • Regulatory Documentation
  • Call Transfers
  • Billing and Coding
  • Electronic Charting
  • Hospitality and Accommodation
  • Multi-Line Telephone Management
  • Patient Interviews
  • Medical Records Verification
  • Clinical Medical Assistance
  • Tact and Diplomacy
  • Biohazard Waste Disposal
  • Understanding of Medical Ethics
  • Electric Muscle Stimulation
  • Medical Record Confidentiality
  • Regulatory Compliance
  • Computer Proficiency
  • Walking Transfers and Mobility
  • Patient Health Information Access
  • Documentation and Recordkeeping
  • Mail Distribution
  • Patient History Collection
  • Patient Referral
  • Clinical and Administrative Support
  • Medical Terminology
  • Medical Notes Transcription
  • Managing Patient Records
  • Medical Report Preparation
  • Message and Report Transcription
  • Payment Plan Options
  • Outpatient Procedures
  • Collecting Patient Specimens and Tests
  • Taking Client Histories
  • BLS Certified
  • MS Office
  • Office Skills
  • Office Administration
  • Office Cleaning
  • Office Reception
  • Office Equipment
  • Microsoft Office
  • Office Assistance
  • Back Office
  • Office Correspondence
  • Office Cleanliness
  • Office Support
  • Office 365
  • Medical Office Experience
  • Office Suite Software
  • Office Administration Abilities

Certification

CPR certified, Epic EMR, - 10+ years Medication Administration - 10+ years Customer Service - 9 years Medical Terminology - 10+ years Clerical Experience - 10+ years Dialysis Experience - 3 years

Additional Information

  • Authorized to work in the US for any employer Willing to relocate to Dane County, WI, Milwaukee County, WI or Waukesha County, WI
  • rsV1.autoupgrade.js","logRoute":"https://t.indeed.com/gnav/log?from=resumemyind- %2Fresume%2Feditor&parentLogId=1gaoajc7via0k801&hostAppTk=","jsErrorLogType":"gnavJSError" ,"jsErrorLth":"6411ec182c6acd8714dc2d03716eed1d"}); window._INDEED.shared.v1.load('container', {"urls":["https://d3fw5vlhllyvee.cloudfront.net/shared/react16/remoteEntry.autoupgrade.js" ],"container":"react16-shared","shareScope":"react16"}); Public Nicole Stielow I believe my job is to always make the Dr's job easier and to make sure the office runs smoothly.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clinical Research Tech and Patient Service Center

Actalent-Labcorp Covance
02.2022 - 12.2022

Phlebotomy Technician/Donor Processor

Interstate Blood And Plasma Center
06.2020 - 12.2021

Medical Assistant

Rockford Nephrology Associates
07.2018 - 03.2019

Dialysis Patient Care Technician

Beloit Memorial Hospital
02.2018 - 09.2018

Senior Phlebotomist

Biolife Plasma Services
07.2016 - 06.2018

Captioning Assistant

Captel, Inc
04.2015 - 01.2016

Executive Administrative Assistant Customer service

Fred Astaire Dance Studio
04.2013 - 09.2013

The Brass Key Restaurant
12.2012 - 04.2013

Server/Cashier/General

Rosati's Pizza
11.2007 - 12.2012

Medical Assistant

All's Well Health Care
10.2002 - 03.2003

Affiliated Dermatologist

CPR
10.1998 - 03.2003

Diploma - Medical Assisting And Phlebotomy

Long Medical Institute

High school diploma - Business Administration And Management

Central High School West

Phlebotomy, Medical Office

Administering Injections, Epic
Nicole Stielow