Nicole Stilley

-Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.

-Mentored new staff members to enhance their skills, promoting growth within the company.

-Helped stream line the hospital dentistry program as well as setting up new hospital sites

-Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.

-Interviewed, hired, and trained staff making sure to comply with company policies and procedures.

-Implemented cost-saving measures by monitoring and keeping overtime to a minimum.

-Hired all staff positions including but not limited to cooks, dishwashers, runners, and buffet staff.

-Ensured staff paperwork was up to date and accurate

-Supervised and trained a staff of 70+ during large catering events

-Monitored food quality and safety compliance during events

-Resolved guest issues quickly and professionally

-Maintained strong relationships with vendors

-Managed inventory and assisted with orders

-Exhibited leadership by maintaining advanced technical skills, supporting team members as a trusted resource, and consistently modeling excellent customer service, teamwork, and communication.

-Supported the development, implementation, and continuous evaluation of system-wide dental care standards, ensuring compliance with OSHA Hazard Communication, Bloodborne Pathogens, and CDC infection prevention guidelines.

-Trained and supported staff in the development, implementation, and continuous evaluation of system-wide dental care standards.

-Supported process and quality improvement initiatives by developing performance standards, training materials, and outcome measures to ensure high-quality, cost-effective dental care.

-Helped navigate post–COVID-19 operational challenges, including implementing new procedures and policies.

-Cross covered when needed in sterile and/or as a dental assistant.

-Provided direct support to individuals with disabilities, enhancing daily living skills and promoting independence.

-Helped with medication management

-Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

-Cooked healthy, well balanced meals to make sure health needs were met.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

-Developed engaging recreational activities tailored to client interests, encouraging social interaction and skill development.

-Maintained clean, safe, and well-organized patient environment.

-Supervised and evaluated staff, addressing performance and disciplinary in issues in accordance with company policies

-Managed and led team in providing support to individuals with disabilities

-Ensured compliance with policies and regulations

-Worked with developmentally disabled adults to improve quality of life ensuring client right

-Advocated for clients' rights and needs

-Wrote monthly progress reposts and assisted in Behavioral Support plans

-Reviewed staff documentation daily

-Responded to crisis situations with clients

-Ensured proper medication administration

-Had regular contact with client's families, guardians, and case workers

-Trained and mentored new staff on best practices in direct support services

-Provided compassionate personal care and support to clients in daily activities.

-Assisted clients with mobility, grooming, and hygiene needs to enhance comfort.

-Monitored client health conditions and reported changes to appropriate staff members

-Trained new staff on best practices for client care and safety protocols

-Helped in high stress moments to help de-escalate behavioral clients