Nicole Stock
York Haven,PA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building a customer base by providing positive service experience. Reliable individual proudly offering 30 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bartender/Bar Manager
Hawks Gunning Club (Hawks Club)
08.2023 - Current
- Responsible for all hiring, firing, ordering and scheduling.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upheld strict regulations for safe alcohol service and food safety.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Ensure RAMP certification is up to date.
Bar Manager
Conewago Inn
03.2017 - 08.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- In charge of planning, coordinating and advertising all special events.
- Responsible for managing bar inventory. This included physically picking up liquor orders from multiple locations.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 80% improvement over prior onboarding process.
- Ensured RAMP certification was up to date
Head Bartender
Fieldhouse Bar
08.2015 - 03.2017
- Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Responsible for making/planning drink menus, planning events, all ordering of food, drinks, and supplies.
- Managed all scheduling, hiring, firing, and interviewing.
- Ensured RAMP certification was up to date.
Education
Ramp Certification
Serve Safe Certification
Skills
- Inventory Management
- Event Coordination
- Staff Training
- Outgoing Personality
- Menu Updating
- Organizational ability
- Supply Ordering
- Wine and liquor knowledge
- Health codes compliance
Certification
- Troy Myers: 717-668-3339
- Bobby Jo Kiester: 717-309-1046
- Shay Shockney: 717-916-8120
Best Bartender in York County
Voted best bartender in York County PA in 2023.
Bar Covenant 2020, 2021 Brooklyn, NY
Timeline
Bartender/Bar Manager
Hawks Gunning Club (Hawks Club)
08.2023 - Current
Bar Manager
Conewago Inn
03.2017 - 08.2023
Head Bartender
Fieldhouse Bar
08.2015 - 03.2017
Ramp Certification
Serve Safe Certification
- Troy Myers: 717-668-3339
- Bobby Jo Kiester: 717-309-1046
- Shay Shockney: 717-916-8120
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