Nicole Stoltz
Flower Mound
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and working under pressure.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
Joanns Fabric and Crafts
05.2024 - 05.2025
- Accepted and processed customer returns.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, and cash handling.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Retail Sales Associate
Box Lunch
05.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Recommended complementary purchases to customers, increasing revenue.
Retail Sales Associate
Ross Dress for Less
07.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed efficient cash register operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate
Burlinton Coat Factory
06.2021 - 06.2022
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed efficient cash register operations.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TX05-2024
Skills
- Store operations
- Team management
- Task delegation
- Customer service
- Cash handling
- Training and mentoring
- Drawer counting
- Organizational skills
Timeline
Keyholder Manager
Joanns Fabric and Crafts
05.2024 - 05.2025
Retail Sales Associate
Box Lunch
05.2023 - 05.2024
Retail Sales Associate
Ross Dress for Less
07.2022 - 05.2023
Retail Sales Associate
Burlinton Coat Factory
06.2021 - 06.2022
High School Diploma -
Flower Mound High School
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