Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Stone

Fountain Inn,SC

Summary

Accomplished Restaurant Manager with a proven track record at Panera Bread, enhancing customer satisfaction and mastering inventory control. Skilled in staff recruitment and fostering a team-oriented environment, I significantly improved service quality and efficiency. My adeptness in labor and food cost control, alongside my ability to adapt swiftly, has consistently driven positive outcomes.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Panera Bread
04.2022 - Current
  • Inventory counts and control with weekly reports, and bi-weekly calls to share result variances with partnering cafes.
  • Order and receive food shipments, checking delivery contents to verify product quantity and quality.
  • Resolve complaints regarding food quality, service and accommodations.
  • Complete weekly schedules following labor and sales forecasts.
  • Cash control of drawers after associates shifts are over, at the start of each day and at closing.
  • Hire and provide orientation to new associates which includes training schedules.
  • Kept the cafe compliant with health codes and sanitation requirements.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality by creating contests with the highest percentage and best reviews.

Assistant General Manager

Applebee's Neighborhood Grill & Bar
08.2020 - 04.2022
  • Handled cash accurately and prepared deposits.
  • Motivated and trained employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate likeliness customer will return.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce.
  • Monitored all FOH staff certifications to ensure compliance with industry standards. Managed all FOH and BOH certifications and recertification's.
  • Placed new inventory orders weekly and kept track of out of stock items.
  • Motivated and led team members to work together to achieve target tablet usage and overall satisfaction.
  • Met business targets with budget and labor costs.
  • Handled complaints, settled disputes and resolved customer conflicts.

Restaurant Team Member

Millers Ale House Bar and Grill
05.2019 - 08.2020
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Restaurant Supervisor

Applebee's Neighborhood Grill & Bar
11.2014 - 05.2019
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Maintained accurate records of sales, labor and other costs.

Education

No Degree - Early Childhood Care And Education

Centenary University
Hackettstown, NJ

Skills

  • Inventory control and record keeping
  • Customer satisfaction
  • Organization and prioritization
  • Full service restaurant background
  • Labor and food cost control
  • Purchasing and cost control
  • Customer service best practices
  • Staff Scheduling
  • Food Preparation
  • Cash Handling
  • Adaptability
  • Staff recruitment

Timeline

Restaurant Manager

Panera Bread
04.2022 - Current

Assistant General Manager

Applebee's Neighborhood Grill & Bar
08.2020 - 04.2022

Restaurant Team Member

Millers Ale House Bar and Grill
05.2019 - 08.2020

Restaurant Supervisor

Applebee's Neighborhood Grill & Bar
11.2014 - 05.2019

No Degree - Early Childhood Care And Education

Centenary University

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Nicole Stone