Nicole Streb
Fort Worth,TX
Summary
Dynamic Regional Sales Support Manager at Valpak with a proven track record in increasing sales success through effective training development and operations management. My mission statement has always been: "Not everyone learns on the same day or in the same way." Being aware of the multiple ways people learn has led me to success in both management and training.
Skilled in staff supervision and relationship building, I excel at mentoring teams and streamlining processes to enhance sales support functions. By leveraging strong organizational and communication skills, I take pride in fostering teamwork and adaptability in fast-paced environments to achieve consistent results.
Overview
11
11
years of professional experience
Work History
Regional Sales Support Manager
Valpak
06.2023 - Current
- Provide 1:1 support to the SVP of Regional Sales
- Manage a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
- Developed training materials for new staff, ensuring consistent understanding of processes.
- Collaborated with cross-functional teams to ensure seamless coordination between sales, marketing, and product departments.
- Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.
Client Retention Specialist
Mspark
03.2020 - 05.2023
- Developed client retention strategies to enhance customer loyalty and satisfaction.
- Analyzed customer feedback to identify trends and address concerns effectively.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Daily Account, Revenue, and Quota Status Reporting
- Developed a 6-week Onboarding of new Account Executives, including company, systems, and appropriate client communication
- Continuous leading and mentoring, reinforcing process, and helping to develop skills to promote a great customer experience
- Subject matter expert for all facets of the division, including products, processes, systems, and partnering teams
Customer Care Account Manager
Mspark
08.2014 - 09.2019
- Provide support to Territorial Sales Reps with a combination of 100+ clients
- Mentor new hires on procedures, company standards, and customer care to ensure they understand the importance of providing the highest quality customer service
- Collaborated with cross-functional teams to streamline processes and improve service delivery for clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Education
St John FIsher
Rochester NY 08-2001
Skills
- Sales training
- New hire onboarding
- Product demonstration
- Training development
- Verbal and Written communication
- Staff supervision
- Rapport and relationship building
- Task priortization
- Operations management
- Product knowledge
- Salesforce CRM
Timeline
Regional Sales Support Manager
Valpak
06.2023 - Current
Client Retention Specialist
Mspark
03.2020 - 05.2023
Customer Care Account Manager
Mspark
08.2014 - 09.2019
Bachelor of Arts - Education
St John FIsher