Nicole Studevent
Redford,MI
Summary
Customer service and support professional with experience in healthcare support, hospitality, call center operations, sales, and client relations. Skilled in conflict resolution, documentation, account support, and creating positive customer experiences in fast-paced environments. Strong background in communication, problem-solving, compliance, and relationship management with the ability to adapt quickly and work effectively with diverse populations.
Overview
25
25
years of professional experience
Work History
Support Specialist
Salvation Army Adult Rehabilitation Center
08.2024 - Current
- Maintain a safe, structured, and supportive environment for clients, staff, and visitors
- Document incidents, client concerns, and daily activities accurately and professionally
- Monitor facility operations and address situations requiring conflict resolution or intervention
- Support program compliance through enforcement of policies and procedures
- Assist clients with daily needs while maintaining professionalism and confidentiality
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Front Desk Clerk
Avid Hotel by IHG
09.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
Customer Service Representative
PFS Group
12.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted patients with resolving healthcare account concerns and payment arrangements
- Communicated account information clearly while maintaining HIPAA compliance
- Handled inbound and outbound calls in a high-volume environment
- Resolved customer issues through active listening and problem-solving skills
Account Executive
Infinity Delivers LC
10.2019 - 04.2022
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Contacted small business owners to promote and support shipping solutions
- Managed customer relationships and identified opportunities for account growth
- Assisted clients with pricing, account questions, and service recommendations
- Maintained professionalism while meeting performance and communication goals
Owner & Operator
Remedies Day Spa
03.2007 - 01.2016
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior Spa Services and Products to customers.
- Managed day-to-day business operations, customer service, and scheduling
- Hired, trained, and supervised staff and massage therapy graduates
- Oversaw marketing, promotions, inventory management, and product sales
- Built and maintained strong client relationships through personalized service
Claims Examiner
Unemployment Insurance Agency - UIA
12.2000 - 02.2007
- Researched Unemployment claims and incident information to deliver solutions and resolve problems.
- Finalized unemployment files for insurance claim payment release.
- Assisted claimants and employers with unemployment claim services
- Maintained accurate documentation and processed claim-related information
- Provided customer support in a fast-paced call center and administrative environment
- Interpreted policies and procedures while maintaining compliance standards
Education
High School Diploma -
Northwestern High School
Detroit, MISkills
- Customer Service
- Client Relations
- HIPAA Compliance
- Call Center Operations
- Data Entry
- Documentation
- Conflict Resolution
- Account Management
- Administrative Support
- Sales Support
- Scheduling
- Problem Solving
- Time Management
- Hospitality Support
- De-escalation Techniques
Accomplishments
- Author of a “Home Remedies Book,” published on Amazon in 2017.
- Resolved Lung Detox product issue through consumer testing.
- CPR Certification
- HIPAA for Covered Entities Training
- Safe From Harm Training
- Workplace Violence Prevention Training
- Emergency & Fire Preparedness Training
- Active Shooter Response Training
- Massage Therapy Certification
Timeline
Support Specialist
Salvation Army Adult Rehabilitation Center
08.2024 - Current
Front Desk Clerk
Avid Hotel by IHG
09.2023 - 04.2024
Customer Service Representative
PFS Group
12.2022 - 06.2023
Account Executive
Infinity Delivers LC
10.2019 - 04.2022
Owner & Operator
Remedies Day Spa
03.2007 - 01.2016
Claims Examiner
Unemployment Insurance Agency - UIA
12.2000 - 02.2007
High School Diploma -
Northwestern High School