Nicole Sughrue
Hopedale,MA
Summary
Creative, energetic professional with hands-on experience in office administration, casework, philanthropic work, and grant writing. Motivated with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Administrator
Novum Psychiatry
Plainville, Massachusetts
06.2025 - Current
- Completed all bookkeeping and billing for the practice
- Worked with Medical Practice Management systems, such as APRIMA and Access
- Took vitals for every psychiatric patient (Blood Pressure, Weight, Height etc.)
- Completed Prior Authorizations for patients as needed
- Coded and billed patients accordingly into the practice's system
- Worked with Microsoft Excel Spreadsheets to keep track of patient appointments and no shows
- Sent in prescriptions to the provider as needed and collaborated with Pharmacies to ensure all patients needs were met in a timely manner
- Assisted in billing processes, ensuring accuracy of patient insurance information.
- Maintained organized patient records using electronic health record systems effectively.
- Coordinated office communications, ensuring timely responses to inquiries and requests.
- Supported administrative staff in daily operations to enhance office efficiency.
- Trained new hires on office procedures and software applications for smooth onboarding.
- Implemented filing systems to improve document retrieval and storage processes.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Nanny
Self
Hopedale, Massachusetts
04.2015 - Current
- Supervised daily activities and ensured safety for multiple children.
- Planned educational and recreational activities tailored to children's interests.
- Assisted with homework and facilitated learning through engaging methods.
- Coordinated schedules for playdates, appointments, and extracurricular activities.
- Maintained open communication with parents regarding children's progress and needs.
- Prepared nutritious meals considering dietary restrictions and preferences.
- Established routines that promoted positive behavior and personal responsibility in children.
- Transported children to school, extracurricular activities, and appointments when needed.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
Even Logistics Agent
Bevnet
Newton , MA
2025 - Current
- Managed inventory levels to maintain optimal stock for operations.
- Collaborated with vendors to negotiate rates and service agreements.
- Organized logistics activities such as storage, packaging, labeling and distribution of products.
- Ensured the accuracy of documentation associated with import and export activities.
- Developed strategies for improving existing logistics systems and processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Outreach Caseworker
The Key Program
Worcester, Massachusetts
07.2024 - 05.2025
- Worked with and mentored children involved with DCF.
- Completed treatment and progress documentation for each client.
- Tracked and looked for missing children, or those who have departed from the home.
- Transported clients to necessary appointments and court hearings.
- Advocated for children involved with DCF at court hearings and treatment meetings.
- Completed DBT and therapeutic training to better support children who have faced trauma.
- Provided weekly updates to providers regarding children's progress and sessions throughout the week.
- Filed the necessary documentation for each client, and completed service notes after every interaction.
- Developed individualized service plans to address client goals and challenges.
- Coordinated with community agencies to provide comprehensive support services.
- Documented case notes and maintained accurate client records in systems.
- Advocated for client rights and access to necessary services and programs.
- Provided crisis intervention support during emergencies or critical situations.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Developed individualized service plans based on client's strengths and identified needs.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
Internship
Framingham State University Office of Grants and Sponsored Programs
Framingham, Massachusetts
10.2023 - 05.2024
- Conducted and compiled research on private funding prospects using web and library databases.
- Drafted concept letters to potential funders.
- Drafted grant award descriptions for the Grants & Sponsored Programs website.
- Assisted with the development and editing of grant application materials, and related documents.
- Met with grantees and built professional relationships with FSU staff.
- Communicated with external funders and internal constituents.
- Assisted in preparing grant proposals and supporting documentation.
- Conducted research on funding opportunities for various projects.
- Organized and maintained electronic files for grant applications.
- Reviewed and summarized compliance requirements for funded projects.
- Collaborated with team members to streamline grant application processes.
- Drafted communication materials for promoting grant opportunities.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
Cashier
Dairy Queen
Milford, Massachusetts
06.2017 - 05.2024
- Worked efficiently and productively to complete orders to satisfy customers.
- Made sure all employees were staying on task, and directed them to do so.
- Assembled and presented completed treat orders and food items to their liking.
- Was patient and alert to customers' needs.
- Responsible for keeping the restaurant organized and clean throughout the workday.
- I solved customers' issues when they were presented to me.
- Managed and aided employees in stressful situations.
- I attended staff meetings regularly, and I attended all training sessions.
- Processed customer transactions efficiently using point-of-sale system.
- Provided friendly service to enhance customer satisfaction and loyalty.
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Assisted with food preparation during peak hours to support team efforts.
- Maintained cleanliness of workstations and dining areas for a pleasant environment.
- Collaborated with team members to streamline service during busy periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Internship
All Debt Solutions
Milford, Massachusetts
01.2019 - 01.2020
- Input client data into the Debt Net system to ensure organization.
- Worked with spreadsheets and Microsoft Excel.
- Called clients regularly to make sure their needs were being met.
- Demonstrated full competency in company policies and procedures.
- I attended all training sessions and maintained the necessary certifications.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted research on funding opportunities for various projects.
Education
Bachelor's Degree - Sociology, English, Political Science
Framingham State University
Framingham, MA05.2024
Skills
- Office administration
- Insurance claims processing
- Electronic health records
- Medical billing
- Patient scheduling
- Documentation accuracy
- Team collaboration
- Administrative support
- Verbal communication
- Document management
- Project management
- Expert in Microsoft software
- Organizational skills
- Customer relationship management
- Logistics organization
- Case management
- Community outreach
- Treatment planning
- Time management
- Behavioral observation
Certification
- CPI Certification
- First Aid Certification
- CPR Certification
- Class D Driver's License
Timeline
Office Administrator
Novum Psychiatry
06.2025 - Current
Outreach Caseworker
The Key Program
07.2024 - 05.2025
Internship
Framingham State University Office of Grants and Sponsored Programs
10.2023 - 05.2024
Internship
All Debt Solutions
01.2019 - 01.2020
Cashier
Dairy Queen
06.2017 - 05.2024
Nanny
Self
04.2015 - Current
Even Logistics Agent
Bevnet
2025 - Current
Bachelor's Degree - Sociology, English, Political Science
Framingham State University
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