Nicole Sullada
Elk Grove,CA
Summary
Qualified Customer Service Representative with 16 years at Maita Insurance Agency. Experienced in delivering customer needs, resolving complaints, and solving problems. Driven to complete all work assignments. Out-going, positive personality. Able to work in a fast paced environment, and very good at multitasking. Always ready to learn something new.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maita Insurance Agency
Sacramento, CA
01.1994 - 06.2006
Fielded an average of 30 customer service calls per day. Recommended and helped customers select insurance policy types based on their needs. Served as liaison between customers and company. Resolved numerous issues between customer and company. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees to complete assigned tasks. Able to assess and complete tasks in order of importance. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs to continue professional development. Followed up with potential clients regarding telephone and online requests. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through.
Education
Las Flores High School
Skills
- Excellent communication skills
- Cheerful and energetic
- Superior organization skills
- Complaint handling and resolution
- Cold calling
- Goal driven
- Works well with others
- Dependable and reliable
- Great at multi-tasking
- Self-motivated
Timeline
Customer Service Representative
Maita Insurance Agency
01.1994 - 06.2006
Las Flores High School