Nicole Sullivan
Rochester,MN
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Food Security Navigator (Administrative Assistant)
Channel One
Rochester, MN
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Bartender & Server
Beetles Bar & Grill
Rochester, MN
08.2019 - 08.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Poured wine, beer and cocktails for patrons
- Collected and organized daily till totals and tips
- Talked easily with patrons to build rapport and earn repeat business
- Met customer, business operations and server needs with minimal errors or delays
- Created rapport with new and returning patrons to foster guest satisfaction
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs
- Offered preferred tables and other special accommodations to VIP customers.
Bartender & Server
Creative Cuisine
Rochester, MN
06.2011 - 08.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Ordered inventory to meet expected demand with adequate stock
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Trained new bartenders on drink preparation and upselling techniques
- Collected and organized daily till totals and tips
- Talked easily with patrons to build rapport and earn repeat business
- Stocked bar with beer, wine, liquor and related supplies
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Prepared new garnishes, juices and other perishables daily
- Took drink orders from tables and bar area and relayed to bartenders
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow
- Received cash and card payments for balances owed
- Used POS system to input orders, create checks and issue receipts.
Front Office Manager
La Quinta Inns & Suites
Rochester, MN
11.2016 - 09.2018
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Monitored office inventory to maintain supply levels
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Created and optimized employee schedules for shift coverage
- Recruited, trained and developed administrative team to support corporate growth and objectives
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Conducted staff performance evaluations to monitor progress and recommend professional development plan
- Oversaw CRM updates and backups, report generation and troubleshooting requisition
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries
- Introduced team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in
- Managed scheduling and payroll for team of 20-30 staff in office
- Utilized active listening skills to quickly resolve problems and escalated larger issues to GM
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Provided effective quality control oversight and eliminated downtime to maximize revenue
- Demonstrated consistent operational excellence to maintain stellar office reputation.
Receptionist
Mercedez-Benz Of Rochester
Rochester, MN
10.2014 - 11.2016
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Maintained financial records to verify timely clearance of credit and debit activities
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Handled payment processing and provided customers with receipts and proper bills and change
- Pulled and organized requested documentation
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Signed for packages, recorded deliveries and distributed to personnel
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Education
High School Diploma -
Mayo Senior High School
Rochester, MN06.2011
Skills
- Multi-line telephone skills
- Business operations understanding
- Meticulous and organized
- Recordkeeping and bookkeeping
- Organization and efficiency
- Data entry
- Technologically savvy
- Multitasking and prioritization
- Service-oriented mindset
- Project coordination
- Route planning expertise
- Flight plans
Timeline
Food Security Navigator (Administrative Assistant)
Channel One
08.2023 - Current
Bartender & Server
Beetles Bar & Grill
08.2019 - 08.2023
Front Office Manager
La Quinta Inns & Suites
11.2016 - 09.2018
Receptionist
Mercedez-Benz Of Rochester
10.2014 - 11.2016
Bartender & Server
Creative Cuisine
06.2011 - 08.2019
High School Diploma -
Mayo Senior High School