Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Sullivan

Piedmont,SC

Summary

To work with a well-reputed organization and to successfully contribute towards its growth and development to the best of my skills and abilities.

Overview

12
12
years of professional experience

Work History

Late Stage Collections Agent

CNAC
04.2020 - Current
  • Processed customer payments and accurately posted amounts to appropriate accounts.
  • Identified and contacted customers with delinquent accounts via phone, email, and mail to resolve outstanding balances.
  • Addressed and resolved customers inquiries and discrepancies related to billing and account activity.
  • Engaged with customers to understand reasons for overdue payments and reviewed credit terms to negotiate resolutions
  • Collaborated with delinquent account holders to reconcile and collect balances through approved communication and payment channels
  • Maintained detailed documentations of all debtor interactions to ensure accuracy, compliance, and effective follow-up.
  • Respond promptly to customers inquiries, ensuring clarity on billing statements and account statuses .

Collections Agent

Regional Management
07.2015 - 01.2020
  • Developed and implemented repayment plans based on account holders' financial situations and repayment capacities.
  • Managed daily collections and accounts receivable operations, devising strategies to reduce aged accounts and improve recovery rates.
  • Conducted approximately 90 outbound collection calls daily to delinquent account holders.
  • Utilized skip tracing techniques including database searches, internet research, outbound calling to locate customers.
  • Resolved billing discrepancies and customer disputes related to incorrect charges.
  • Maintained high call volume performance in a fast -paced collections environment.


Debt Collector

Dynamic Recovery
04.2013 - 06.2015
  • Monitored and managed customers accounts to ensure timely payments and adherence to contractual agreements.
  • Ensured strict compliance with federal and state laws governing debt collection practices.
  • Maintained comprehensive an accurate records of account statuses, payment history, and collection activity.
  • Negotiated payments plans and settlements to achieve successful debt recovery while maintaining positive customer relations.
  • Applied skip-tracing methods to locate unreachable debtors and initiate contact for payment recovery

Education

No Degree - Criminal Justice

Greenville Technical College
Greenville, SC
08-2015

Skills

  • Payment arrangement
  • Skip tracing
  • Debt negotiation
  • Collections processing
  • Repayment plan structuring
  • Time Management

Timeline

Late Stage Collections Agent

CNAC
04.2020 - Current

Collections Agent

Regional Management
07.2015 - 01.2020

Debt Collector

Dynamic Recovery
04.2013 - 06.2015

No Degree - Criminal Justice

Greenville Technical College

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Nicole Sullivan