Nicole Sullivan
Piedmont,SC
Summary
To work with a well-reputed organization and to successfully contribute towards its growth and development to the best of my skills and abilities.
Overview
12
12
years of professional experience
Work History
Late Stage Collections Agent
CNAC
04.2020 - Current
- Processed customer payments and accurately posted amounts to appropriate accounts.
- Identified and contacted customers with delinquent accounts via phone, email, and mail to resolve outstanding balances.
- Addressed and resolved customers inquiries and discrepancies related to billing and account activity.
- Engaged with customers to understand reasons for overdue payments and reviewed credit terms to negotiate resolutions
- Collaborated with delinquent account holders to reconcile and collect balances through approved communication and payment channels
- Maintained detailed documentations of all debtor interactions to ensure accuracy, compliance, and effective follow-up.
- Respond promptly to customers inquiries, ensuring clarity on billing statements and account statuses .
Collections Agent
Regional Management
07.2015 - 01.2020
- Developed and implemented repayment plans based on account holders' financial situations and repayment capacities.
- Managed daily collections and accounts receivable operations, devising strategies to reduce aged accounts and improve recovery rates.
- Conducted approximately 90 outbound collection calls daily to delinquent account holders.
- Utilized skip tracing techniques including database searches, internet research, outbound calling to locate customers.
- Resolved billing discrepancies and customer disputes related to incorrect charges.
- Maintained high call volume performance in a fast -paced collections environment.
Debt Collector
Dynamic Recovery
04.2013 - 06.2015
- Monitored and managed customers accounts to ensure timely payments and adherence to contractual agreements.
- Ensured strict compliance with federal and state laws governing debt collection practices.
- Maintained comprehensive an accurate records of account statuses, payment history, and collection activity.
- Negotiated payments plans and settlements to achieve successful debt recovery while maintaining positive customer relations.
- Applied skip-tracing methods to locate unreachable debtors and initiate contact for payment recovery
Education
No Degree - Criminal Justice
Greenville Technical College
Greenville, SC08-2015
Skills
- Payment arrangement
- Skip tracing
- Debt negotiation
- Collections processing
- Repayment plan structuring
- Time Management
Timeline
Late Stage Collections Agent
CNAC
04.2020 - Current
Collections Agent
Regional Management
07.2015 - 01.2020
Debt Collector
Dynamic Recovery
04.2013 - 06.2015
No Degree - Criminal Justice
Greenville Technical College