Nicole Summers
Warren,MI
Summary
Skilled office manager and or controller bringing 23 years of experience working with natural stone organizations. Proven leadership and successful in leading teams in achieving financial goals. Accomplished in working with executive leaders to develop business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude and carry a willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Controller/Sales
Top Notch Granite Inc
Roseville, MI
11.2012 - 04.2023
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed collections, billing, orders and deposits daily
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Quoting projects both cabinet plans to architectural plans
- Reviewed processes and procedures
- Reviewed processes and procedures to guide program implementation
- Oversaw accounts payable and receivable operations for natural stone business with $50,000 in monthly expenses
- Calculated salesperson commissions based on established parameters and disbursed payments
- Followed up with delinquent accounts to obtain funds and reduce aging balances
- Updated reports, managed accounts, and generated reports for company database
- Coordinated special projects and managed schedules
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Evaluated employee records and productivity and submitted evaluation reports
- Managed office operations while scheduling appointments for department managers
- Reported to senior management on organizational performance and progress toward goals
- Controlled finances to lower costs and keep business operating within budget
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Delivered performance reviews, recommending additional training or advancements
- Coached new hires on company processes while managing employees to achieve maximum production
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Created, maintained and updated filing systems for paper and electronic documents
- Assisted in organizing and overseeing assignments to drive operational excellence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Managed senior-level personnel working in marketing and sales capacities
- Set aggressive targets for employees to drive company success and strengthen motivation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Identified and communicated customer needs to supply chain capacity and quality teams
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Established team priorities, maintained schedules and monitored performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Defined clear targets and objectives and communicated to other team members
Office Manager/Sales
Eagle Granite & Marble
Warren, MI
08.2010 - 11.2012
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed collections, billing, orders and deposits daily
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Managed 50-100 calls per day
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity and submitted evaluation reports
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Delivered performance reviews, recommending additional training or advancements
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Reported to senior management on organizational performance and progress toward goals
- Created, maintained and updated filing systems for paper and electronic documents
- Coached new hires on company processes while managing employees to achieve maximum production
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Set aggressive targets for employees to drive company success and strengthen motivation
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Office Manager/Sales
USA Stone
Farmington Hills, MI
04.2008 - 08.2010
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed billing, collections, deposits and orders daily
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Quoting projects both cabinet layouts and architectural plans
- Increased sales by 25%
Office Manager/Sales
Stone Centre
Warren, MI
01.2007 - 04.2008
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed billing, collections, deposits and orders daily
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Helped over 30 clients per day
- Updated reports, managed accounts, and generated reports for company database
- Coordinated special projects and managed schedules
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Delivered performance reviews, recommending additional training or advancements
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Reported to senior management on organizational performance and progress toward goals
- Created, maintained and updated filing systems for paper and electronic documents
- Coached new hires on company processes while managing employees to achieve maximum production
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Set aggressive targets for employees to drive company success and strengthen motivation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Leveraged data and analytics to make informed decisions and drive business improvements
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence
- Interacted with customers by phone, email, or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Office Manager/Sales
USA Stone
Oxford, MI
06.2005 - 01.2007
- Worked in sales, selling natural stone countertops
- Greeted client
- Offered knowledge about natural stone countertops
- Communicated with clients over phone
- Entered client information into computer
- Completed in-store purchases
- Signed up clients for natural stone countertops
- Created inventory of products
- Replenished merchandise
- Cleaned showroom and office daily
- Manages over 20 clients per day
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity and submitted evaluation reports
- Updated reports, managed accounts, and generated reports for company database
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers
- Reported to senior management on organizational performance and progress toward goals
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Created, maintained and updated filing systems for paper and electronic documents
- Coached new hires on company processes while managing employees to achieve maximum production
Sales Associate
PMP Marble & Granite
Troy, MI
08.2002 - 06.2005
- Worked in sales, selling natural stone countertops
- Greeted client
- Offered knowledge about natural stone countertops
- Communicated with clients over the phone
- Entered client information into the computer
- Completed in-store purchases
- Signed up clients for natural stone countertops
- Created inventory of products
- Cleaned showroom and office daily
- Scheduled measurement and installation crews
- Put jobs into shop for production
Receptionist/Sales
Perfect Marble and Granite
Farmington Hills, MI
09.2000 - 02.2002
- Communicated with client over the phone
- Greeted all clients
- Entered client information into the computer
- Tagged all material clients chose
- Kept track of all inventory
- Cleaned showroom and office daily
Education
Associates of General Studies - General/Business/Public Relations
Macomb Community College
08.2000 - 08.2005
High school diploma or GED -
Warren Mott High School
Warren, MI 09.1996 - 01.2000
Skills
Quickbooks, Microsoft Windows, Excel and Stone Profits (10 years)
undefinedAdditional Information
- Authorized to work in the US for any employer
Timeline
Controller/Sales
Top Notch Granite Inc
11.2012 - 04.2023
Office Manager/Sales
Eagle Granite & Marble
08.2010 - 11.2012
Office Manager/Sales
USA Stone
04.2008 - 08.2010
Office Manager/Sales
Stone Centre
01.2007 - 04.2008
Office Manager/Sales
USA Stone
06.2005 - 01.2007
Sales Associate
PMP Marble & Granite
08.2002 - 06.2005
Receptionist/Sales
Perfect Marble and Granite
09.2000 - 02.2002
Associates of General Studies - General/Business/Public Relations
Macomb Community College
08.2000 - 08.2005
High school diploma or GED -
Warren Mott High School
09.1996 - 01.2000
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