NICOLE SWIFT
Columbus
Summary
Experienced coordinator with a proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces. Skilled in managing employee documentation and maintaining files and records. Familiar with reporting and compliance requirements. Excel in empathy, active listening, and adaptability which enhance customer satisfaction and trust. Excel in communication, problem-solving, and time management, ensuring successful project outcomes through effective leadership and teamwork.
Overview
23
23
years of professional experience
Work History
Resolution Care Representative
McGraw-Hill Education Inc.
Blacklick
01.2023 - Current
- Processing refunds/exchanges, Replacing Orders, Adjusting Orders
- Credit customer accounts for returned merchandise in accordance with company policies and procedures
- Updating inventory records and databases
- Creating Cases, Writing/Responding to emails
Technical Support
McGraw Hill
Blacklick
06.2022 - Current
- Provided technical support for web analytics software applications.
- Provided technical support to other research personnel.
- Provided technical support for customer's core service issues.
- Responded promptly to customer inquiries regarding technical support requests.
Coordinator Wave Planner
Geodis
Columbus
02.2020 - 07.2022
- Held multiple Positions in Company
- Assist Managers, Supervisors and Team Leads
- Create Word documents, Excel documents, sending emails to Supervisors, Managers, Customer service
- Leading the Aging team, Inventory Control, Inventory Specialist, Senior Material Handlers
- Making sure Aging Orders are picked, packed, and shipped on time
- Assist other Employees to make sure the workplace runs smoothly
- Fixing problems with orders to help find missing material, picking, putting away inventory, and helping other employees to resolve problems with task
- Picking the orders for the online customers
- Creating and updating attendance rosters
- Processing shipment
- Unpacking, censoring merchandise, steaming and styling
- Replenish, recover, greet/help customers
Operations Team Lead, Inventory Specialist, Material Handler
Geodis
Columbus
04.2013 - 02.2020
- Led daily operations to ensure efficient workflow and team collaboration.
- Coordinated scheduling and resource allocation for optimal productivity.
- Oversaw training programs to enhance team skills and performance.
- Implemented process improvements to streamline operational procedures.
- Monitored inventory levels and maintained supply chain efficiency.
- Enforced safety protocols and compliance standards across the team.
- Analyzed workflow data to identify areas for operational enhancement.
- Ensured compliance with company policies and procedures related to operations.
- Created reports on staff performance, customer satisfaction, cost savings initiatives, and other topics for upper management.
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Developed metrics to measure the effectiveness of operational processes.
Coordinator Planner
Acloche
Columbus
09.2009 - 02.2013
- Recruit and provide responses to staff within the Community Engagement Team for community events.
- Developed a schedule with specific time slots for each event, where community engagement staff can register to participate.
- Contact event organizers to confirm important details, such as location, time for set-up and breakdown, directions, equipment provided, size of space, on-site contacts, and more.
- Kept track of inventory for engagement events, and maintained organization in the storage area.
- Managed scheduling and logistics for events and meetings.
- Developed and maintained effective communication with team members.
- Coordinated daily operations to support staff and client needs.
- Organized documentation and reports for internal audits and compliance.
- Facilitated collaboration between departments to enhance productivity.
Lead, Kitchen Crew Member
Summer Feeding Program
Wyandanch
06.2002 - 06.2009
- Staff in elementary school cafeteria
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment, including grills, fryers, and ovens safely.
- Trained new crew members on kitchen operations and safety protocols.
- Team leader, Assistant chef, Assistant Supervisor
- Prepared and assembled food items according to menu specifications.
- Followed food safety guidelines and sanitation procedures consistently.
- Assisted in inventory management by tracking stock levels and supplies.
Education
Computer Information and Technology -
Columbus State Community College
Columbus, OH01.2012
Diploma -
Groveport Madison High School
Columbus, OH05.2008
Skills
- Conflict resolution
- Talent management
- Attention to detail
- Teamwork
- Reliability
- Adaptability and flexibility
- Problem-solving
- Multitasking abilities
- Program monitoring and tracking
- Quality assurance
- Coaching and development
- Customer service
- Technology support
- Order processing
- Inventory management
- Customer accounting
- Case creation
- Call center experience
- Appointment scheduling
- Information collection
- Multitasking and organization
- Email communication
- Chat support
- System updating
Timeline
Resolution Care Representative
McGraw-Hill Education Inc.
01.2023 - Current
Technical Support
McGraw Hill
06.2022 - Current
Coordinator Wave Planner
Geodis
02.2020 - 07.2022
Operations Team Lead, Inventory Specialist, Material Handler
Geodis
04.2013 - 02.2020
Coordinator Planner
Acloche
09.2009 - 02.2013
Lead, Kitchen Crew Member
Summer Feeding Program
06.2002 - 06.2009
Computer Information and Technology -
Columbus State Community College
Diploma -
Groveport Madison High School
Similar Profiles
Elaina ChurchElaina Church
Program Manger - Strategic Program Management at McGraw Hill EducationProgram Manger - Strategic Program Management at McGraw Hill Education
CAROLYN LEVITTCAROLYN LEVITT
CURRICULUM SALES REPRESENTATIVE, K-12 at McGraw Hill EducationCURRICULUM SALES REPRESENTATIVE, K-12 at McGraw Hill Education
Robert WalesRobert Wales
Account Executive at McGraw-Hill Education Inc.Account Executive at McGraw-Hill Education Inc.
Stephanie FritsonStephanie Fritson
Manager of Customer Success at McGraw Hill EducationManager of Customer Success at McGraw Hill Education
Shannon ShumakerShannon Shumaker
Medical Receptionist at Pediatric Associates, Inc.Medical Receptionist at Pediatric Associates, Inc.