Summary
Overview
Work History
Education
Timeline
Generic

Nicole Swinnen

Summary

Seeking to expand skills and knowledge to gain hands-on experience in order to obtain certification into becoming a Sterile Processing Technician in Summer 2024.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
04.2023 - Current
  • Manage shift operations by assigning tasks and overseeing team performance
  • Ensured compliance with company policies and maintained customer confidentiality
  • Addressed customer inquiries and issues to enhance shopping experience
  • Implement strategies to optimize inventory management and reduce wastage, ensuring consistent availability of products for customers while minimizing costs
  • Implement strategies to increase employee engagement and motivation during shifts, leading to improved team performance and customer satisfaction
  • Develop and lead training programs for team members to enhance their skills and improve customer service interactions, resulting in increased customer satisfaction and loyalty
  • Evaluate shift performance metrics and provide recommendations for continuous improvement, such as identifying opportunities to streamline operations, reduce wait times, and enhance overall customer satisfaction
  • Collaborate with the store manager to analyze sales data and customer trends, identifying opportunities for increasing revenue and improving the overall shopping experience
  • Collaborate with the store manager to develop and implement strategies for fostering a positive work culture and promoting teamwork among shift employees, leading to increased job satisfaction and retention rates.

Order Writer for Whole Body Department

Whole Foods
04.2022 - 08.2023
  • Provided excellent customer service, addresses the needs of customers in a timely and effective manner
  • Maintains a safe, clean, and well-organized working and shopping environment
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
  • Identify customer preferences and feedback trends to make data-driven recommendations for product selection, ensuring that the Whole Body department offers a diverse and appealing range of natural health and wellness products that meet customer needs and drive sales growth
  • Conduct regular audits of inventory levels in the Whole Body department to identify any discrepancies, prevent out-of-stocks, and ensure optimal product availability for customers, implementing corrective measures to maintain proper stock levels and minimize inventory shrinkage
  • Implement customer feedback loops to gather insights on product preferences and shopping experiences, using this data to tailor product selection and enhance customer satisfaction further
  • Utilize customer feedback and sales data analysis to identify underperforming products, developing targeted strategies to improve their sales performance and enhance overall product profitability.

Bookseller

Barnes & Noble
06.2019 - 09.2022
  • Stocking and organizing merchandise to the proper category
  • Searching and ordering products for customers; keeping the store neat and tidy while providing a welcoming experience
  • Utilize knowledge of current bestselling authors and trends to recommend popular titles to customers
  • Collaborate with fellow booksellers to create promotional strategies that drive foot traffic to the store and increase sales, leveraging customer engagement and knowledge of book trends to inform marketing campaigns
  • Identifying and recommending niche genres and unique titles to customers, catering to diverse reading preferences, and expanding the bookstore's customer base
  • Identifying opportunities for cross-selling and upselling by recommending complementary items such as memberships, books of the month, book accessories, or gift items to customers, enhancing the overall shopping experience
  • Implement innovative strategies to create immersive and interactive book display experiences, enhancing customer engagement and increasing sales
  • Collaborate with other booksellers to organize and host book signings and author-meet-and-greet events, creating unique experiences for customers and driving foot traffic to the store
  • Curate and maintain a regularly updated section featuring local authors and independent publishers, showcasing unique literary voices, and fostering a sense of community within the store.

Education

Associate - Arts

Holmes Community College
05.2021

Timeline

Shift Supervisor

CVS Pharmacy
04.2023 - Current

Order Writer for Whole Body Department

Whole Foods
04.2022 - 08.2023

Bookseller

Barnes & Noble
06.2019 - 09.2022

Associate - Arts

Holmes Community College

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Nicole Swinnen