NICOLE SZYPERSKI
Irvine,CA
Summary
Mortgage professional with over 10 years of experience supporting clients, loan officers, and operations teams through the full lending process. Strong background in conventional and government loan programs, with the ability to translate complex processes into clear, actionable training. Known for excellent communication, strong follow-through, and a client-first approach. Comfortable building relationships, solving problems, and supporting clients beyond closing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Trainer
E Mortgage Capital, Inc.
Irvine, CA
07.2024 - Current
- Systems specialist for LendingPad LOS and all internally developed company software; primary support for loan officers, processors, and HQ staff.
- Assist with troubleshooting AUS issues, credit pulls, and file structure to ensure accurate guidance, and a smooth client experience.
- Partner with leadership to enhance workflows and create training materials that improve clarity, communication, and overall efficiency.
- Manage the Customer Care email inbox and phone line, responding promptly to inquiries, and resolving escalations with professionalism and empathy.
Contract Processor
E Mortgage Capital, Inc.
Irvine, CA
02.2022 - 07.2023
- Served as the sole processor supporting one loan officer, managing files independently, and maintaining consistent communication with borrowers.
- Guided clients step-by-step through documentation and requirements, fostering trust through clear expectations, and timely updates.
- Submitted loans, cleared conditions, and coordinated closings through multiple lender portals, while maintaining positive working relationships with all parties.
Operations Manager | Processing
American Prime Lending, Inc.
Irvine, CA
08.2021 - 02.2022
- Supported processors and borrowers through the lending cycle, with strong interpersonal communication and problem-resolution skills.
- Developed procedures that improved operational efficiency across in-house, remote, and overseas teams.
- Served as the main point of contact for account executives, reducing delays and improving communication.
Sr. Loan Processor II
Winnpointe Corporation dba Interactive Mortgage
Orange, CA
05.2020 - 07.2021
- Processed refinance transactions from origination to closing, and coordinated with borrowers and vendors.
- Ensured loan eligibility and compliance; prepared closing documents, and coordinated notary/funding logistics.
- Mentored junior processors on best practices in loan processing workflows.
Sr. Loan Processor | Operations Development
Zillow Home Loans, LLC
Seattle, WA
07.2019 - 03.2020
- First processing team member hired for Zillow’s West Coast lending division.
- Partnered with cross-functional teams to improve LOS functionality and customer experience.
- Supported the development of more efficient pipeline and workflow systems.
Sr. Loan Processor II
ClearPath Lending, Inc.
Irvine, CA
12.2018 - 07.2019
- Processed FHA and VA refinances; recognized for high-volume production and fast turn times.
- Collaborated with underwriters and AEs on complex files, and supported post-closing requirements.
- Coordinated with clients to gather necessary documentation.
Sr. Account Manager II
loanDepot
Foothill Ranch, CA
11.2015 - 12.2018
- Managed a high-volume pipeline with consistent follow-up and strong organizational skills.
- Processed Conventional, FHA, VA, and TX A6 loans from origination through closing.
- Handled complex borrower profiles including self-employed and multi-property clients.
Education
General Education Coursework -
Saddleback College
Mission Viejo, CA01.2011
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06-2009
Skills
- Loan Programs: Conventional, FHA, VA, USDA, CalHFA, Jumbo, High Balance, Non-QM (DSCR, Bank Statement, P&L, Asset Utilization)
- Systems: LendingPad LOS, Encompass, Salesforce, Microsoft Office, FHA Connection, VA Portal, DU/LP, LoanSifter, Polly, Title365, TitlePro, Point
- Strengths: Loan Processing, Systems Training, Workflow Documentation, Live Instruction, Credit/AUS Troubleshooting, File Structuring, Process Improvement, Cross-Functional Communication, Customer Support, and Appraisal Review
Certification
NMLS Mortgage Loan Originator License, NMLS #1952486, 03/01/20
Timeline
Systems Trainer
E Mortgage Capital, Inc.
07.2024 - Current
Contract Processor
E Mortgage Capital, Inc.
02.2022 - 07.2023
Operations Manager | Processing
American Prime Lending, Inc.
08.2021 - 02.2022
Sr. Loan Processor II
Winnpointe Corporation dba Interactive Mortgage
05.2020 - 07.2021
Sr. Loan Processor | Operations Development
Zillow Home Loans, LLC
07.2019 - 03.2020
Sr. Loan Processor II
ClearPath Lending, Inc.
12.2018 - 07.2019
Sr. Account Manager II
loanDepot
11.2015 - 12.2018
General Education Coursework -
Saddleback College
High School Diploma -
Mission Viejo High School