NICOLE TAKESHITA
Aiea,HI
Summary
Results-oriented professional with 20+ years of experience across diverse industries (airline, hospitality, retail, brand management) driving innovative solutions. Proven ability to develop large-scale programs, streamline communication, manage cross-functional projects, and create impactful action plans.
Overview
20
20
years of professional experience
Work History
Manager, ACAA Compliance
Hawaiian Airlines
05.2021 - Current
- Collaborate and engage with airline industry organizations to improve system-wide programs for passenger accessibility and animal transport.
- Champion disability and animal programs by amplifying awareness, strengthening training, and driving program implementation for above and below the wing.
- Utilize data to gain insights into current operations, proactively address potential issues, and deliver a more streamlined experience.
- Manage corporate policies, produce company-wide communications, foster community partnerships, and develop new team members.
- Corporate CRO, company representative on the A4A Passenger Accessibility Committee, leader of the internal ACAA working group and external Accessibility Advisory Committee.
Specialist, Ground Service, Policies & Procedures
Hawaiian Airlines
02.2019 - 05.2021
- Manage creation and revision of ground service policies and procedures to ensure optimal efficiency and safety.
- Design and implement user-friendly communications to empower employees and optimize process flow.
- Review operating procedures to identify opportunities for improvement and cultivate impactful solutions.
- Foster collaboration across functions to drive successful development of operational projects.
Guest Service Agent
Hawaiian Airlines
05.2004 - 02.2019
- Proficient in all aspects of Guest Service airport operations, including ticketing, departure coordination, and regulatory compliance.
- Delivered exceptional customer service and resolved passenger concerns arising from flight disruptions through proactive planning, securing re-accommodations, facilitating ticket exchanges, and collaborating effectively with support teams.
- Achieved highly selective, skill positions in Honolulu Control Center and HNL Audit room. Also certified as GSC and CRO.
Lead Project Coordinator, Construction Management
SSFM International, Inc.
02.2018 - 02.2019
- Oversaw 15+ ongoing Construction Management projects and facilitated a team of over 25 people, including engineers, inspectors, field clerks, and interns.
- Partnered with city, state, and federal agencies (including DOT) to develop contracts and deliver projects.
- Managed ongoing staff development, training, certifications, and licensing.
- Championed team building and engagement through event facilitation.
Banquets & Catering Coordinator
Aulani, A Disney Resort & Spa
10.2016 - 02.2018
Visual Merchandiser & Brand Specialist
O'Neill Clothing USA - Hawaii
08.2013 - 12.2016
Lead Front Office Associate
The Nines Luxury Collection Hotel
09.2010 - 08.2012
Assistant Buyer & Production Specialist
T&C Surf Designs
12.2006 - 08.2010
Education
Interdisciplinary Studies
University of Hawaii At Manoa
Honolulu, HISkills
- Proven track record of building strong partnerships across functions including guests, community, executive teams, business partners, and operations
- Sharp analytical mind skilled in identifying and resolving key business needs, and driving positive outcomes
- Successful project leader, achieving positive outcomes through effective communication and collaboration across functional teams
- Detail-oriented professional focused on regulatory compliance, guest experience, and operational impact
Additional Information
- Hawaiian Airlines Team Kokua, 2018-Current
- Hawaiian Airlines Wahine in Aviation, Vice President, 2020-2022
- Hawaiian Airlines Safety Action Team, 2020
- Comic-Con International, Talent Relations Team Lead, 2012-2018
Timeline
Manager, ACAA Compliance
Hawaiian Airlines
05.2021 - Current
Specialist, Ground Service, Policies & Procedures
Hawaiian Airlines
02.2019 - 05.2021
Lead Project Coordinator, Construction Management
SSFM International, Inc.
02.2018 - 02.2019
Banquets & Catering Coordinator
Aulani, A Disney Resort & Spa
10.2016 - 02.2018
Visual Merchandiser & Brand Specialist
O'Neill Clothing USA - Hawaii
08.2013 - 12.2016
Lead Front Office Associate
The Nines Luxury Collection Hotel
09.2010 - 08.2012
Assistant Buyer & Production Specialist
T&C Surf Designs
12.2006 - 08.2010
Guest Service Agent
Hawaiian Airlines
05.2004 - 02.2019
Interdisciplinary Studies
University of Hawaii At Manoa
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