Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Accomplishments
Certification
Work Preference
Generic

Nicole Allen

Human Resources
Tampa,FL

Summary

My objective is to cultivate a successful work lifestyle through ambition & determination while absorbing every opportunity presented to me for growth. My performance, driven by operational excellence will assist me in achieving those goals as I continue to develop the innovative, collaborative, leadership qualities I have confidently acquired through my previous work & life experiences.

Overview

19
19
years of professional experience

Work History

Business Analyst - RPA

Quest Diagnostics
Tampa, FL
07.2016 - 09.2024
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Assisted in developing training materials for internal staff on new products or services.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

HRSC Admin Support II

Quest Diagnostics
Tampa, FL
02.2015 - 07.2016
  • Subject matter expert for all HR system activities in compliance with audit requirements including onboarding new hires; terminations, transfers, payroll changes, I-9/E-Verify, recorded disciplinary actions and accurately updating documentation in the HRIS
  • This position allowed for temporary opportunities to work in different areas within the HRSC such as Benefits, Learning & development, and the systems management team
  • Serving as a liaison between recruiters, hiring managers, HRBP & leadership to provide ongoing resolution to investigational onboarding inquiries within Human resources
  • Managed day-to-day employee questions and interactions by accurately documenting according to corporate standards into the case management tool and escalated complex inquiries for resolution by management
  • Participate on special projects as needed which also included Kaizen and project management
  • Additionally, conducted training to less experienced HR associates
  • Analyze / Solicit input from Business Units and other functions on how to improve HR processes while identifying ways to improve company policies and procedures
  • Provide excellent customer service to our employees, future employees, and former employees via phone and email
  • Generated employee ID numbers, Monitored Drug screen & background requirements for employment and onboarding credentials maintaining federal laws & company guidelines.

Human Resources Assistant

Rose Radiology
Tampa, FL
02.2006 - 04.2014
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Prepared job postings for open positions on the company website and other job boards.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Updated employee database with changes in job title, salary information or contact details.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Monitored timekeeping records for accuracy and completeness.
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing or benefit administration.

Education

High School Diploma -

Gaither High School
Tampa, FL
05-2003

Skills

  • Microsoft Word, Outlook, Power Point, Excel
  • Peoplesoft, Oracle Cloud, ICIMS, Cornerstone
  • Tracker I-9, Equifax, First Advantage, Sterling, Fidelity
  • Project Management
  • Internal Auditing
  • User Acceptance Testing
  • Quality Assurance
  • Process improvement

References

References available upon request.

Timeline

Business Analyst - RPA

Quest Diagnostics
07.2016 - 09.2024

HRSC Admin Support II

Quest Diagnostics
02.2015 - 07.2016

Human Resources Assistant

Rose Radiology
02.2006 - 04.2014

High School Diploma -

Gaither High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Named the #1 recruiter - 2012
  • Employee of the month - 7/2014
  • Most service requests completed - 2015
  • Awarded Acquisition Star -2016

Certification

  • Project Management Certificate - 2017

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time off
Nicole AllenHuman Resources