Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Taylor

Royse City,TX

Summary

Driven Fraud Analyst proudly offering over 5 years' experience in project management, data analysis and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems. with dynamic communication and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fraud Detection Analyst

ApTask
09.2022 - 12.2023
  • Reviewed and evaluated customer accounts for potential financial risk.
  • Utilized software systems to detect patterns of fraudulent behavior.
  • Investigated potential cases of money laundering and other criminal activities.
  • Worked closely with internal teams such as compliance, legal, operations., to ensure adherence to anti-fraud regulations.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Monitored and analyzed daily transaction data, detecting and investigating suspicious activities, leading to 20% reduction in fraudulent transactions.

Fraud Prevention Specialist

Fetch Rewards
05.2021 - 03.2023
  • Reviewed and analyzed customer account activity to identify any fraudulent activities.
  • Developed and implemented fraud detection models, resulting n a 32% decrease in successful fraud attempts.
  • Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.

Fraud Detection Analyst

Genpact
12.2018 - 05.2020
  • Investigated and resolved over 500 suspicious transactions and accounts by collaborating closely with cross-functional teams, including the compliance, legal, and IT departments.
  • Participated in meetings with senior management regarding ongoing efforts against fraud.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Trained 40 team members on reporting procedures and guidelines.

General Care Specialist

ADT Security
01.2017 - 11.2018
  • Provided technical support, troubleshooting, and scheduled repairs for security alarm systems.
  • Responded promptly to customer inquiries concerning their security alarm system status or performance.
  • Assisted customers with programming their own security alarms via remote access software programs.
  • Instructed customers on device's proper use and maintenance to extend life of equipment.

Risk Operations Fraud Analyst

Iqor
11.2015 - 01.2017
  • Conducted interviews with customers to verify their identity and validate information.
  • Coordinated with external law enforcement agencies when necessary during investigations.
  • Performed thorough investigations of suspected fraudulent accounts, preventing $10K in potential losses.
  • Implemented real-time transaction monitoring rules, increasing the detection of high-risk transactions.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL

Skills

  • Fraud and anomaly analysis
  • Data Analysis
  • Banking operations
  • Verbal and written communication
  • Trend Analysis
  • Team Collaboration
  • Problem-Solving
  • KYC/KYB

Certification

  • Foundations of Cybersecurity

Timeline

Fraud Detection Analyst

ApTask
09.2022 - 12.2023

Fraud Prevention Specialist

Fetch Rewards
05.2021 - 03.2023

Fraud Detection Analyst

Genpact
12.2018 - 05.2020

General Care Specialist

ADT Security
01.2017 - 11.2018

Risk Operations Fraud Analyst

Iqor
11.2015 - 01.2017

Bachelor of Science - Criminal Justice

American InterContinental University

Similar Profiles

CREATE PROFILE
Nicole Taylor