Nicole Taylor

• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
• Maximized profitability by negotiating and structuring optimal automotive financing deals.
• Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
• Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
• Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
• Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
• Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
• Mentored finance staff, fostering professional development and strong team dynamics.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
• Ensured compliance with federal regulations and company policies regarding automotive financing transactions.

• Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
• Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
• Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
• Processed loan applications and monitored progress from start to finish.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Developed and maintained relationships with customers, lenders and other third parties.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
• Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.

• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.
• Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
• Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
• Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
• Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
• Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.

• Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
• Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
• Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
• Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
• Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
• Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
• Responded to internet inquiries and phone calls in timely matter.
• Provided superior and individualized customer service.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Built relationships with customers and community to establish long-term business growth.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Prepared and served juices and blended drinks.
• Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
• Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
• Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
• Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.