Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Taylor

customer sevices
Malden,MA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Overview

11
11
years of professional experience

Work History

Concierge Supervisor

Guardian
New York , NY
04.2023 - Current
  • Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
  • Coordinated with vendors to ensure timely delivery of requested items for guests.
  • Monitored staff performance, providing feedback and guidance as needed.
  • Maintained accurate records of guest requests and inquiries.
  • Resolved customer complaints in a professional manner.
  • Provided training and orientation sessions to new staff members on concierge policies and procedures.

Moving General Manger

U-Haul Moving and Storage
Malden, MA
06.2017 - 07.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Head Hostess

TD Garden
Boston, MA
11.2018 - 03.2020
  • Greeted guests upon arrival and escorted them to their tables.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Trained new staff on proper hosting procedures and policies.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.

Club Secretary

Slades Bar & Grill
Boston, MA
05.2013 - 12.2019
  • Processed payments for membership fees and event tickets using electronic payment systems.
  • Developed policies and procedures for the day-to-day operations of the Club.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Performed first aid and CPR when necessary during emergency situations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Education

GED -

Scale
Somerville, MA
11-1999

Skills

  • Policy Enforcement
  • Guest Relations
  • Task Delegation
  • Strong leadership
  • Transportation Coordination
  • Reservation Management
  • Excellent Communication
  • Detail Oriented

Timeline

Concierge Supervisor

Guardian
04.2023 - Current

Head Hostess

TD Garden
11.2018 - 03.2020

Moving General Manger

U-Haul Moving and Storage
06.2017 - 07.2022

Club Secretary

Slades Bar & Grill
05.2013 - 12.2019

GED -

Scale

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Nicole Taylor customer sevices