Nicole Taylor
Massillon,OH
Summary
Dynamic leader with a proven track record at ABC MANAGEMENT, skilled in client-centered case management and strategic leadership. Achieved enhanced program effectiveness and client satisfaction through innovative social services and efficient team coordination. Proficient in Microsoft Word and adaptable, consistently achieving significant outcomes in behavioral health management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Social Service Coordinator
ABC MANAGEMENT
Akron, OH
05.2024 - Current
- Oversee residents' paperwork that resides in a seniors/disabled building.
- Monthly cost projection, new resident assessment, assist with JFS application, community outreach, etc.
- Developed and implemented social services programs to meet the needs of clients.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Collaborated with other service providers to ensure delivery of comprehensive care.
- Conducted individual assessments to identify client needs and develop appropriate interventions.
- Provided case management services including crisis intervention, advocacy, referrals, and follow-up.
- Coordinated community resources for individuals in need of assistance or support.
QMHS Case Manager
HWS Best Health
Canton, OH
09.2023 - 03.2024
- Work with Children and Adults as CPST at school or homes.
- Decrease behaviors and decrease depression by assisting in needs.
- Case manager is similar to a teacher, coach, mentor, or advocate.
- I work with others to achieve goals, whether it be through parenting, conflict resolution, coping, communicating, assertiveness, organization, or obtaining resources to meet basic needs, such as housing, food, employment, etc.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
Care Coordinator
OhioRise entity to Jefferson County Educational Service Center
Canton, OH
11.2022 - 09.2023
- Working with children and families that have mental health issues, abuse, and neglect, or are in custody of JFS to gather natural support, informal/external.
- Putting together team meetings with schools, psychiatrists, counselors, and any outside sources to help the child set up goals and complete.
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
Program Coordinator
Caregiver Services Inc
Canton, OH
04.2022 - 11.2022
- Management homes, time approvals, staff meetings, ISP updates, monthly summaries, home monitoring, on call, respond to emails, corrective actions, interview candidates.
- Developed and implemented program activities according to established goals and objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Ensured timely completion of project deliverables within budget constraints.
- Participated in the development of new programs or modifications to existing programs.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
Patient Care Coordinator
Elixir Specialty Pharmacy
Canton, OH
01.2019 - 04.2022
- Inbound/Outbound calls scheduling patients' medication deliveries, insurance verifications, data entry for patients' profiles, co-pay assistance, contacting physicians, and various other duties.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided emotional support and counseling to patients during difficult times.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Coordinated with insurance companies to confirm patient coverage and process claims.
Home Health Aide
SENIOR HELPERS OF NORTHWEST OHIO
Akron, OH
06.2018 - 12.2018
- Assist Dementia/Alzheimer clients in their homes. Duties may include cooking, cleaning, companionship, running appointments, and med reminders.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Engaged patients in recreational activities such as reading books or playing games.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Program Coordinator
Midwest Health
Massillon, OH
03.2017 - 06.2018
- Supervise Managers and Staff, payroll, corrective actions, new employee training, check documentation, CPR training, staff meetings
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Participated in the development of new programs or modifications to existing programs.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Led team meetings to communicate updates, gather feedback, and align on goals.
Manager
EVANT INC
Tallmadge, OH
03.2013 - 02.2017
- Supervise group homes, plan meetings with staff and attend individual annual meetings, payroll, corrective action, finances, scheduling, and cover shifts when needed
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Post Masters Certificate - Healthcare Administration
University of Phoenix
Tempe, AZ10-2024
Masters - Health Administration
University of Phoenix-Online Campus
Phoenix, AZ06.2023
Bachelor's - Healthcare Management
Univesity of Phoenix
Arizona City, AZ06.2021
Associates of Applied Science - Medical Assistant
Brown Mackie College Canton
Canton, OH09.2006
Diploma -
Washington High School
Massillon, OH01.1988
Skills
- Client-Centered Case Management
- Microsoft Word
- ICD-10 Coding
- Management
- Team Leadership
- Strategic Leadership
- Oversight and Coordination Experience
- Quality Control
- Candidate Interviewing
- Behavioral therapy
- Office management
- Skilled in Counseling Techniques
- Patient Care Plans
- Student Engagement Experience
- Behavioral Health Management
- Efficient Filing Systems
- Mental health awareness
- Client assessment
- Certified in CPR/AED
- Adaptability
- Generate reports
- Fundraising strategies
- Onsite facility tours
- Performance Metrics
- Social Services
- Public Speaking
Certification
- Mental Health Comp-1,2,3
- Motivational Interview
- CANS Assessment
- CPR Certification, 05/01/24, 05/01/27
- BLS Certification
- AED Certification, 05/01/24, 05/01/27
- QMHP Certification, 11/01/23, Present
- Driver's License, 05/01/22, 05/01/26
- Counseling Certification
- First Aid Certification, 05/01/24, 05/01/27
Additional Information
CPR/FA Trainer, MUI/UI Training, Medication Administration, Leadership award, Motivational training, CANS Assessment
Awards
- President Award, 05/01/05
- Honor Society, 10/01/06
- Dean List, 01/01/21
- Dean list, 01/01/21
Personal Information
- Willing To Relocate: Canton, OH
- Authorized To Work: US for any employer
Timeline
Social Service Coordinator
ABC MANAGEMENT
05.2024 - Current
QMHS Case Manager
HWS Best Health
09.2023 - 03.2024
Care Coordinator
OhioRise entity to Jefferson County Educational Service Center
11.2022 - 09.2023
Program Coordinator
Caregiver Services Inc
04.2022 - 11.2022
Patient Care Coordinator
Elixir Specialty Pharmacy
01.2019 - 04.2022
Home Health Aide
SENIOR HELPERS OF NORTHWEST OHIO
06.2018 - 12.2018
Program Coordinator
Midwest Health
03.2017 - 06.2018
Manager
EVANT INC
03.2013 - 02.2017
Post Masters Certificate - Healthcare Administration
University of Phoenix
Masters - Health Administration
University of Phoenix-Online Campus
Bachelor's - Healthcare Management
Univesity of Phoenix
Associates of Applied Science - Medical Assistant
Brown Mackie College Canton
Diploma -
Washington High School
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