Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole Taylor

Nicole Taylor

Cary,NC

Summary

Medical Receptionist/Scheduler with over 8 years of experience in healthcare, specializing in optimizing patient scheduling and enhancing care delivery. Demonstrates proficiency in managing complex scheduling systems, securing prior authorizations, and improving revenue collection through meticulous attention to detail and analytical problem-solving. Committed to fostering a collaborative work environment and contributing to innovative healthcare solutions while in a Work From Home atmosphere.

Overview

9
9
years of professional experience

Work History

Medical Receptionist/Scheduler

Apex Eye Associates
Cary, NC
02.2023 - 12.2024
  • Facilitate efficient patient scheduling to guarantee the highest quality of care.
  • Coordinated high-volume phone communications alongside patient portals seamlessly.
  • Confirmed up-to-date patient demographics for effective treatment.
  • Optimized revenue collection by securing copayments diligently.
  • Utilized analytical skills to manage complex scheduling requirements, and resolve conflicts.
  • Streamlined patient scheduling, reducing wait times, and enhancing care delivery.
  • Implemented efficient communication protocols, boosting patient satisfaction.
  • Meticulously managed patient records and demographics, ensuring data accuracy for optimal care.
  • Expertly handled a multi-line phone system, improving response times.
  • Analyzed complex scheduling requirements, resolved conflicts, and maximized appointment efficiency.
  • Optimized revenue collection through diligent copayment procedures.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Developed and maintained strong relationships with patients to ensure satisfaction and loyalty.
  • Resolved customer complaints and issues, resulting in increased satisfaction rates.

Medical Receptionist

Wake Internal Medicine Consultants
Raleigh, NC
07.2018 - 06.2022
  • Managed patient calls to boost service efficiency.
  • Facilitated quick access to prescriptions by resolving issues efficiently.
  • Mentored newcomers, creating an encouraging and informed workspace.
  • Validated insurance information while handling payments, maintaining thorough financial accuracy.
  • Secured patient data confidentiality by adhering to HIPAA regulations while working remotely.
  • Handled multi-line phone system for seamless patient communication.
  • Facilitated communication between pharmacies and physicians to resolve medication-related problems, ensuring enhanced patient support.
  • Streamlined the process for informing patients and providers about authorization outcomes.
  • Increased productivity by enhancing document management workflows.
  • Shared best practices with new hires to maintain superior service standards in Wake Internal Medicine office.
  • Analyzed call queue metrics to optimize patient service delivery.

Customer Service Rep

NThrive
Raleigh, NC
05.2016 - 02.2017
  • Delivered top-tier customer service, enhancing patient satisfaction, and trust.
  • Trained team members boost efficiency and knowledge retention.
  • Ensured accurate patient account updates, improving data reliability.
  • Verified HIPAA compliance, safeguarding patient information in a work-from-home atmosphere.
  • Processed payments via IVR, streamlining transactions.
  • Streamlined customer service processes, enhancing patient satisfaction, and reducing account resolution time.
  • Implemented efficient training methods for new hires.
  • Ensured strict HIPAA compliance while managing sensitive patient data.
  • Expertly navigated the IVR system for secure payment processing and account management.
  • Developed creative solutions for resolving past-due accounts, significantly improving collection rates.
  • Pioneered new approaches to insurance refiling and provided updates to patients.
  • Provided empathetic support to patients, offering clear explanations of account status and payment options.
  • Analyzed account discrepancies to determine optimal resolution strategies.
  • Collaborated with on-site representatives to tackle complex insurance issues.
  • Fostered strong relationships with medical staff, facilitating seamless patient care coordination.
  • Enhanced team communication, leading to improved operational efficiency.
  • Developed and implemented new patient communication strategies, resulting in improved appointment adherence, and reduced no-show rates.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Resolved balance errors using accounting software.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Adhered to company policies and applicable laws while collecting debts from customers.

Education

Diploma - Courses

Cornerstone Christian Academy
Lantana, FL
05.2002

Skills

  • Customer Service
  • Call Center
  • Insurance Verification
  • Medical Billing
  • EMR Systems
  • Medical Terminology
  • HIPAA
  • Patient Advocacy
  • Healthcare Analytics
  • Healthcare Strategy
  • Patient Navigation
  • Healthcare Documentation
  • Insurance Coordination
  • Regulatory Compliance

Timeline

Medical Receptionist/Scheduler

Apex Eye Associates
02.2023 - 12.2024

Medical Receptionist

Wake Internal Medicine Consultants
07.2018 - 06.2022

Customer Service Rep

NThrive
05.2016 - 02.2017

Diploma - Courses

Cornerstone Christian Academy

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Nicole Taylor