Nicole Taylor
Summary
Dedicated and compassionate dental assistant and treatment coordinator with 16 years of experience assisting in dental procedures, providing excellent patient care, and maintaining an organized, clean, and efficient dental office. Seeking to contribute my skills and passion for dentistry as an insurance verification specialist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Murdock Orthodontics
03.2023 - Current
- Meet with patients to discuss their treatment options, explain orthodontic procedures, and provide information about different treatment plans (braces, aligners, etc.)
- Assist the orthodontist in creating and explaining customized treatment plans, ensuring patients understand their options, costs, and timelines
- Coordinate patient appointments, manage follow-up visits, and ensure timely treatment progress
- Verify insurance coverage, process claims, and provide patients with accurate cost estimates
- Provide exceptional customer service by answering patient inquiries, addressing concerns, and offering guidance and encouragement throughout the treatment process
- Monitor and update patient treatment progress, ensuring that the orthodontist is informed of any changes or issues that need attention
- Maintain accurate patient records, including treatment history, appointment logs, and payment information
- Work closely with the orthodontic team to ensure efficient patient flow and seamless communication
Practice Office Manager
Plantation Pointe Dentistry
01.2022 - 02.2023
- Oversee the day-to-day operations of the dental office, ensuring efficiency and adherence to practice policies
- Develop and implement office policies and procedures to enhance workflow and productivity
- Manage patient scheduling, ensuring optimal appointment flow and minimal wait times
- Handle patient inquiries, concerns, and complaints professionally, striving to resolve issues promptly
- Monitor and manage the office budget, aiming to reduce costs while maintaining quality care
- Oversee billing processes, including insurance verification, claims submission, and patient payments
- Generate financial reports and analyze data to inform decision-making and strategic planning
- Recruit, train, and supervise administrative and clinical staff, fostering a positive and collaborative work environment
- Schedule staff shifts and manage time-off requests to ensure adequate coverage
- Conduct performance evaluations and provide ongoing feedback and professional development opportunities
- Ensure the practice complies with all relevant regulations, including OSHA and HIPAA standards
- Maintain accurate and confidential patient records in accordance with legal and ethical guidelines
- Implement quality assurance protocols to uphold high standards of patient care and safety
- Develop and execute marketing strategies to attract new patients and retain existing ones
- Manage the practice's online presence, including social media platforms and the official website
- Organize patient outreach programs and community events to promote oral health awareness
Dental Assistant
Young and Polite Children’s Dentistry
12.2014 - 12.2021
- Assisted in preparing patients for dental procedures, ensuring their comfort and explaining treatments
- Managed dental inventory and ensured all equipment was properly sterilized and maintained
- Provided chairside assistance during various dental treatments
- Performed basic administrative duties, such as filing patient records and processing insurance claims
- Took impressions for crowns, bridges, and other dental appliances
Education
Dental Assistant Certification -
York Technical College
Rock Hill, SC08.2009
High School -
Lancaster High School
Lancaster, SC05.2004
Skills
- Chairside Assistance
- Infection Control and Sterilization
- Patient Care and Comfort
- X-ray Imaging
- Dental Equipment Maintenance
- Appointment Scheduling
- Dental Record Keeping
- Knowledge of Dental Procedures (Fillings, Cleanings, Extractions, etc)
- Radiographic Procedures
- Strong Communication Skills
- Time Management
- Insurance Verification
Certification
- Certified Dental Assistant (CDA), 2009
- CPR and First Aid Certified, Current
- Radiology Certification, 2004
Timeline
Treatment Coordinator
Murdock Orthodontics
03.2023 - Current
Practice Office Manager
Plantation Pointe Dentistry
01.2022 - 02.2023
Dental Assistant
Young and Polite Children’s Dentistry
12.2014 - 12.2021
High School -
Lancaster High School
Dental Assistant Certification -
York Technical College
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