NICOLE TEJEDA
Carteret,NJ
Summary
Healthcare operations leader with multi-site urgent care experience and a career path that grew from Certified Medical Assistant to operations management. Lead multidisciplinary teams of 30+ across staffing, patient flow, compliance, and performance tracking while supporting efficient, patient-centered care. Seeking a New Jersey role closer to Carteret.
Overview
13
13
years of professional experience
Work History
Multi-Site Operations Manager
Northwell GoHealth Urgent Care
New York, New York
06.2024 - Current
- Improved patient care and operational consistency across multiple urgent care centers through leadership of clinical and administrative teams.
- Built capability within multidisciplinary teams of 30+ employees, including clinical and front-office staff.
- Delivered stronger operational performance through KPI management, resulting in higher patient volume, shorter wait times, better throughput, improved patient satisfaction, and better financial performance.
- Maintained staffing, scheduling, workforce allocation, and labor productivity across multiple locations to support coverage and efficient resource use.
- Resolved operational challenges in partnership with medical directors, clinical leadership, human resources, and senior operations leadership, supporting strategic initiatives.
- Identified process improvements from operational data and trends to reduce costs, expand patient access, and improve center efficiency.
- Kept assigned locations aligned with Northwell Health policies, regulatory requirements, quality standards, and patient-safety protocols.
- Improved registration, patient flow, throughput, and operational consistency through standardized workflows.
- Advanced new initiatives, system implementations, center openings, process changes, and organizational projects; completed site visits and operational reviews to remove barriers and support execution.
- Enhanced patient experience and employee engagement through cross-functional collaboration, action planning, and leadership updates.
- Managed complex patient, employee, and operational concerns with professionalism while maintaining accountability for center-level goals and organizational expectations.
Certified Medical Assistant, Team Leader – Administrative & Clinical
Northwell GoHealth Urgent Care
Staten Island, NY
10.2018 - 06.2024
- Improved communication and workflow across three urgent care locations by coordinating CMA activity and serving as primary contact for 20+ employees.
- Supported urgent care operations through scheduling oversight, team coordination, and patient care delivery in fast-paced clinical setting.
- Completed patient intake, vital signs, and medical history collection at Northwell GoHealth Urgent Care.
- Managed medical and office supply orders and maintained inventory control.
- Maintained record accuracy and confidentiality through prompt electronic health record documentation.
- Tracked team performance and addressed issues through coaching and guidance.
- Resolved staff conflicts and promoted positive workplace communication.
- Delivered coaching, guidance, and feedback to team members.
- Monitored compliance with company policies and regulations.
- Facilitated communication between senior management and staff.
- Recruited, trained, and supervised new staff members.
- Screened candidate resumes and scheduled and interviewed potential new hires.
Certified Medical Assistant – OB/GYN
Northwell Health
Staten Island, NY
04.2018 - 09.2018
- Delivered patient-care support in women’s health and obstetrics, ensuring comfort and safety during examinations.
Certified Medical Assistant
Community Health Care of Richmond (CHCR)
Staten Island, NY
08.2013 - 09.2016
- Delivered direct patient care in multi-physician community health facility, supporting patient health and wellbeing.
Certified Medical Assistant
ENT & Allergy Associates
Staten Island, NY
01.2017 - 04.2018
- Delivered direct patient care in outpatient and hospital settings, focusing on pulmonary and sleep-study subspecialty services to enhance patient comfort and outcomes.
Education
Certified Medical Assistant Program -
Sanford Brown Institute
New York, NY01-2010
Bachelor of Arts - Psychology, Minor in Critical Criminology & Social Justice
College of Staten Island
Staten Island, NYSkills
- Operations across multiple sites
- Leadership and coaching of teams
- Optimization of labor resources
- Scheduling and allocation of workforce
- Analysis of performance metrics
- Insights from data-driven KPIs
- Techniques for operational reporting
- Methodologies for process optimization
- Enhancement of patient experience
- Adherence to regulatory compliance standards
- Strategies for budgeting and cost control
- Management in high-pressure environments
- Frameworks for policy implementation
- Expertise in system deployment processes
- Proficiency in EMR and eClinical software
- Utilization of scheduling software tools
- Skills in Tableau and Airtable applications
- Proficiency with Microsoft Office suite
- Management of urgent care operations
- Systems for inventory control management
- Practices in quality assurance processes
- Skills in scheduling coordination tasks
- Processes for performance evaluations
- Performance evaluations
Timeline
Multi-Site Operations Manager
Northwell GoHealth Urgent Care
06.2024 - Current
Certified Medical Assistant, Team Leader – Administrative & Clinical
Northwell GoHealth Urgent Care
10.2018 - 06.2024
Certified Medical Assistant – OB/GYN
Northwell Health
04.2018 - 09.2018
Certified Medical Assistant
ENT & Allergy Associates
01.2017 - 04.2018
Certified Medical Assistant
Community Health Care of Richmond (CHCR)
08.2013 - 09.2016
Certified Medical Assistant Program -
Sanford Brown Institute
Bachelor of Arts - Psychology, Minor in Critical Criminology & Social Justice
College of Staten Island