NICOLE TESTA
FLEETCOR/TA CONNECTIONS
Las Vegas,NV
22
years of professional experience
Well organized, resourceful, and energetic individual offering years of diverse experience in managerial and other retail as well as administrative positions. I am looking to secure a position with a well-established organization with a stable environment that will lead to a lasting work relationship. • Proficient in Microsoft Office/excel and multiple CRM programs/ very efficient with computers
• Experienced in property management and residential leasing/ sales/ customer service/hospitality/travel/tourism.
• Customer service experience in call center- based organization
• Possesses strong verbal and written communications skills.
• Well rounded, personable, and able to get along in difficult situations
Work History
distressed passenger customer service agent
4 Years 2 Months- Source hotel rooms globally for over 180 major airlines for distressed passengers
- Send proper contracts/paper work to the hotels to secure the rooms for the Airlines
- Multi- tasking phone chats/email tickets
- Customer service/sales
- Multi -tasking multiple duties/screens to navigate utilizing dual monitors.
- Home office set up.
- REMOTE
inbound call center representative/scheduling coordinator
2 Years 2 Months- Schedule all new patient appointments for over 1150 dental offices nationwide
- Assist existing patients with their billing/account questions
- Marketing
- Sales/customer service
- Worked full time hours from my home office
- REMOTE
inbound call specialist/ intake screener for leads
5 Years 4 Months- Screen and schedule all incoming leads arrange according to proper legal matter with according attorney
- Data entry and inbound and outbound calls
- Work part time varied hours remote from home office
- REMOTE
8 Months
- Providing customer convenience with full room service accommodations for Major Hotel chains including Motel 6, Holiday Inn, Super 8, and other popular Establishments. Experience in handling all types of customer related concerns.
Executive Assistant
- A full- service Real Estate and Lending firm located in California.
- Direct contact with owner as executive, assisting in the daily operations Including answering phone, electronic messaging, and responding to clients
- Property management, rent collection, and administrative duties
- Mortgage processing including application process through the funding of loans
- Contacting lenders, shopping loans. Multiple Listing and accessing property information
Assistant Property Manager
2 Years 9 Months- Leased apartments, rent collection, maintenance requests, and administrative tasks
- Reviewed applications to determine qualifications of prospective tenants.
- I was the point of contact with upper management for final decision of an applicant
- Advised managers on trending issues and what could be done to reduce vacancies
Store Manager
2 Years 3 Months- Store manager including retail sales and cash deposits
- Register operations, inventory control, and analysis of risk factors
- Scheduling of employee shifts, time sheets, and payroll processing
- Demonstrated strong verbal skills while communicating with all sales associates and customers including staff meetings and training sessions conducted on a weekly basis
- Provided administrative support and direct responsibility to management and owner
Assistant Manager Retail Sales
3 Years 1 Month- Sales and retail marketing as assistant to store manager
- Scheduling of shifts, time sheets, and payroll processing
- Booking Of appointments for staff Barbers (Art Of Shaving) and customer relations
- Inventory and Merchandise control (Portico) and stocking procedures
- Knowledge gained in various aspects of communicating with staff and clientele
- Shops
- Responsibilities included inventory controls and retail sales of merchandise/customer service/sales
- Guaranteed appointment times, surpassed department goals, created new procedures as a member of the management team
Education
AA - psychology
Some college preparatory and work
Timeline
distressed passenger customer service agent
FLEETCOR/TA CONNECTIONS
08.2022 - CurrentRead More
inbound call center representative/scheduling coordinator
Aspen Dental
06.2020 - 08.2022Read More
inbound call specialist/ intake screener for leads
My AZ Legal Team
01.2015 - 05.2020Read More
Order Inn Customer Service Representative in the Call Center
05.2014 - 01.2015Read More
Assistant Property Manager
Willmark Communities
11.2009 - 08.2012Read More
Store Manager
Luxury Optical Holdings, Inc.
07.2007 - 10.2009Read More
Assistant Manager Retail Sales
Art of Shaving and Portico
06.2004 - 07.2007Read More
AA from psychology
Read More
Rancho Cucamonga High School
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Green Valley High School
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Love Sac at The Galleria
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Executive Assistant
New Legacy Realtors
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