Nicole Thái
San Francisco,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Private Family
11.2023 - Current
- Developed age-appropriate activities and crafts to engage children.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Customer Service Representative
The Hub
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Office Assistant
MB Realty
09.2019 - 01.2021
- Maintained and updated customers’ address database and sent out contract documents to clients
- Answered incoming phone calls and directed inquiries to the appropriate realtor
- Greeted potential clients and conducted open houses
- Performed administrative duties including filing and making copies of real estate contracts
- Oversaw contract processes for buying and selling houses
- Maintained a high level of confidentiality and attention to detail
- Coordinated and facilitated meetings with internal and external stakeholders, ensuring seamless scheduling and efficient organization.
Childcare Professional
Private Family
07.2012 - 09.2019
- Engaged two children by leading hands-on activities based on observations of the children’s interest and skills
- Responsible for afterschool routines, educated them and assisted with homework, taught and instilled basic morals and values.
Executive Assistant
Mathews Investments LLC
09.2012 - 01.2015
- Provided administration support to include distribution of memos, notices and other documents
- Assisted with aspects of annual budgets preparation and monthly financial reports as well as preparation of bank deposits
- Maintained meticulous records of clients' information, ensuring secure and organized documentation
- Skillfully managed payment schedules and leasing contracts, ensuring timely and accurate transactions
- Deposited rents and diligently tracked tenant payments, while also sending out notices to late tenants and managing maintenance issues
- Initiated proactive outreach to potential new service providers, conducting thorough research to identify the most valuable and high-quality options
- Conducted research on rent and property comparisons, creating spreadsheets and presentations for the supervisor to inform investment decisions based on current market conditions, interest rates, housing prices, and locations
- Attended annual conferences and took comprehensive note-taking for valuable insights and benefits to property management, stayed updated on industry trends and development, and actively engaged with potential connections and vendors.
Education
Bachelor of Arts - International Relations
San Francisco State University
San Francisco, CA11.2025
Associate of Arts - Political Science
Highline College
Seattle, WA06.2019
Skills
- Organized
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and G Suite programs
- Excellent interpersonal and communication skills
- Time Management
- Works collaboratively with others
- Experience in travel coordination: Arranging complex travel itineraries, including flights, accommodations, transportation, and visas
- Email and Communication Management: Handling executive's email correspondence, drafting and proofreading communications, and maintaining clear and professional communication on behalf of the executive
- Adaptable and flexible
- Calendar Management: Efficiently scheduling appointments, meetings, and events for executives and coordinating with internal and external stakeholders
- Research and Analysis: Conducting research, compiling data, and providing summaries or reports for executive review
Personal Information
Citizenship: United States
Additional Information
CPR Certified
Timeline
Childcare Provider
Private Family
11.2023 - Current
Customer Service Representative
The Hub
11.2023 - Current
Office Assistant
MB Realty
09.2019 - 01.2021
Executive Assistant
Mathews Investments LLC
09.2012 - 01.2015
Childcare Professional
Private Family
07.2012 - 09.2019
Bachelor of Arts - International Relations
San Francisco State University
Associate of Arts - Political Science
Highline College
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