Nicole Tharp
Amelia,OH
Summary
Dedicated Service Provider, skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management skills. I love helping those in need, meeting people where they are, while proving client-centered resources and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Freedom Home Healthcare LLC
Mason, OH
03.2023 - Current
Customer Service Representative
RDI Connect
Blue Ash, OH
11.2020 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Arts - Social Work
University of Cincinnati Clermont College
Batavia, OH09-2025
Skills
- Data Collection
- Call Management
- Call Center Operations
- Conflict Resolution
- Microsoft Excel
- Technical Support
- De-Escalation Techniques
- Microsoft Office Suite
- Customer Relations
- Microsoft Outlook
- Lead Generation
- Vital signs monitoring
- Dementia Care
- Palliative Care
- Medical Equipment Operation
- Hospice Care
- Emotional Support
- Personal Hygiene Assistance
- Client documentation
- Care plan assessment
- Medication Administration
- Behavioral Management
- Compassionate Care
Accomplishments
Deans List Spring 2024; Deans List Summer 2024
Certification
First aid Certification January 2024-2025
CPR Certification January 2024-2025
Certified recovery Specialist November 2021-2022
References
References available upon request.
Timeline
Home Health Caregiver
Freedom Home Healthcare LLC
03.2023 - Current
Customer Service Representative
RDI Connect
11.2020 - Current
Associate of Arts - Social Work
University of Cincinnati Clermont College
First aid Certification January 2024-2025
CPR Certification January 2024-2025
Certified recovery Specialist November 2021-2022
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