Nicole Thomas
Louisville,KY
Summary
Capable Special Event worker that is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast paced establishments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Events Bartender
Levy-150th Kentucky Derby Event
04.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Set up glassware, liquor, and other necessary supplies for special events.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience by providing personalized drink recommendations and engaging interactions.
- Maintained a clean and organized bar area, adhering to health department standards and promoting a professional atmosphere.
Special Events Staff Member
Riot Fest Corporation
09.2015 - Current
- Provided support to event participants by addressing inquiries and resolving concerns promptly and professionally.
- Utilized social media platforms effectively to promote upcoming events and engage potential attendees online.
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Managed post-event cleanup efficiently, leaving venues in pristine condition after every function.
- Assisted in the planning and execution of various special events, contributing to overall client satisfaction.
- Supported marketing efforts by distributing promotional materials at targeted locations prior to events, generating increased interest in attendance.
- Anticipated potential issues and implemented proactive solutions, resulting in successful events with minimal disruptions.
Special Event Staff
Bridges Of Poplar Creek
04.2022 - 04.2023
- Assisted in the planning and execution of various special events, contributing to overall client satisfaction.
- Developed strong relationships with vendors, fostering a cooperative environment that led to successful collaborations on multiple events.
- Anticipated potential issues and implemented proactive solutions, resulting in successful events with minimal disruptions.
- Provided support to event participants by addressing inquiries and resolving concerns promptly and professionally.
- Utilized social media platforms effectively to promote upcoming events and engage potential attendees online.
- Created detailed reports on event outcomes, providing valuable insights to improve future planning strategies.
Lead Bartender/Server
McNamera's
03.2012 - 01.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Harley Davidson Event Team Member/Visual Merchandiser
DP Fox/Harley Davidson
01.2014 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Science - Marketing
Harper College
Palatine IL 05.2012
Skills
- Speed and Efficiency
- Exceptional customer service
- Cleanliness and sanitation
- Adaptable to change
- Event Setup and Breakdown
Accomplishments
Interned with Nike and their Special Events time coordinating team place offs in Chicago for high school students scouted for college.
Certification
Marketing Certification
Timeline
Special Events Bartender
Levy-150th Kentucky Derby Event
04.2024 - Current
Special Event Staff
Bridges Of Poplar Creek
04.2022 - 04.2023
Special Events Staff Member
Riot Fest Corporation
09.2015 - Current
Harley Davidson Event Team Member/Visual Merchandiser
DP Fox/Harley Davidson
01.2014 - 01.2015
Lead Bartender/Server
McNamera's
03.2012 - 01.2018
Associate of Science - Marketing
Harper College
Marketing Certification
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