Nicole Thomas
Antioch,CA
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution. Trustworthy and committed to honest interactions with supervisors, employees and customers. Competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Gardaworld Security and JLL facilities. Keen to offer 5 years of experience and take on challenging new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Department Security
Allied Universal
Concord
08.2023 - Current
- Conduct escorts for visitors and patients.
- Conducts standbys requested by nursing staff.
- Controls public access to certain places in the hospital.
- Use de-escalation tactics on patients acting unruly.
- Participated in quality improvement initiatives aimed at improving outcomes for Emergency Department patients.
- Coordinated with multidisciplinary teams to provide comprehensive care for critically ill patients in the Emergency Department setting.
- Ensured compliance with all relevant regulations related to infection control practices.
- Provided emotional support to help patients cope with their illness or injury.
- Conducted regular rounds throughout the department ensuring a safe environment for staff and patients.
Administrative Security Guard
Gardaworld Security Service
San Francisco
01.2019 - 08.2023
- Interim Site Supervisor January 2021-January 2022
- Providing effective written and oral communication to employees and visitors, while remaining professional.
- Identified potential security risks and recommended corrective actions.
- Provided customer service assistance to staff and visitors in a professional manner.
- Ability to deal with all levels of personnel and the general public in a professional and effective manner.
- Prepare and maintain accurate log, reports and incident documentation.
- Fills any post that becomes open during their shift of duty with an off-duty security officer
- Works the shift of any posts that cannot be filled, until such time as a post qualified security officer can be scheduled.
- Coordinate with local Fire, medical and law enforcement as needed in cases of emergency.
- Perform access control functions including verifying the identity of all persons entering at our client's complex, parking lot and dock controls.
- Provided escort for client's vendor's and monitor all work within the data center.
- Performed duties which include creating and terminating access badges, Badge audits and general badge access reports.
Customer Service Specialist
CVS Health Pharmacy
01.2014 - 01.2019
- Responded to questions and concerns regarding product and services provided.
- Distribute merchandise to the right department
- Consistently improved customer's satisfaction through expert product knowledge and resolution of conflict, issues and concerns.
- Stocked and clean shelves.
- Escalated calls appropriately.
Receiving Associate
Wells Fargo N.A
07.2010 - 12.2014
- Identify customer needs and resolve issues promptly
- Handle a high volume of incoming calls in a fast-paced call center
- Handle outbound, customer follow up calls
- Updating customer accounts in data base
- Typing and entering data into computer
- Placing and cancelling orders
Education
High school diploma -
Tennyson High School
06.2003
Skills
- Intermediate Computer Skills
- CCTV Monitors
- Guardian Badging System
- Two-Way Radio
- Microsoft Word
- Patrolling
- Access Control
- Surveillance
- Typing
- Customer service
- Front desk
- Communication skills
- Leadership
Certification
- CPR Certification, 04/01/23, 04/01/25
- Guard Card, 06/01/23, 06/01/25
- Driver's License
- AED Certification
- Armed Security License
Personal Information
Title: SECURITY GUARD
References
References available upon request.
Timeline
Emergency Department Security
Allied Universal
08.2023 - Current
Administrative Security Guard
Gardaworld Security Service
01.2019 - 08.2023
Customer Service Specialist
CVS Health Pharmacy
01.2014 - 01.2019
Receiving Associate
Wells Fargo N.A
07.2010 - 12.2014
High school diploma -
Tennyson High School
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