Nicole Thomason-Stallworth
Pittsburgh,PA
Summary
Accomplished in enhancing client independence and quality of life at Royalty Home Health Care, I excel in patient care and establishing trusting relationships. Leveraging skills in personal hygiene assistance and effective communication, I've significantly improved client satisfaction. My expertise also includes coordinating care and maintaining high confidentiality standards, ensuring client needs are met with dignity and respect.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Royalty Home Health Care
10.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Caseworker
Commonwealth Of Pennsylvania - Department Of Transportation
04.2022 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Caseworker
A Second Chance Inc.
08.2015 - 04.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
Senior Call Center Specialist
Pittsburgh Public Schools
07.2008 - 05.2015
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive email services and creating welcoming, positive experiences.
- Acted as a liaison between parent/community members and the school district filing formal complaints as needed
Education
Education
University of Pittsburgh
Pittsburgh, PAAssociate Of Applied Business - Business
Community College of Allegheny County
Pittsburgh, PA12.2020
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Light housekeeping
- Dressing assistance
Timeline
Home Health Aide
Royalty Home Health Care
10.2024 - Current
Caseworker
Commonwealth Of Pennsylvania - Department Of Transportation
04.2022 - Current
Caseworker
A Second Chance Inc.
08.2015 - 04.2017
Senior Call Center Specialist
Pittsburgh Public Schools
07.2008 - 05.2015
Education
University of Pittsburgh
Associate Of Applied Business - Business
Community College of Allegheny County
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