Nicole Thompson
Abilene,TX
Summary
People-oriented Dental Nurse/Front Office Receptionist/Administrator with 10 years of experience.
Expert in Dental offices with proven talent for completing all tasks with professionalism and timeliness.
Highly organized, with exemplary multitasking, time management and customer service skills.
I am a responsible professional who is known to go the extra mile to help customers.
Gap in employment Feb 2022 till present due to overseas move. 10 Year Green card holder, 10 years remaining.
Overview
10
10
years of professional experience
Work History
Dental Nurse, Front of Office Admin/Receptionist
Sycamore House Dental Practice
Bury St Edmunds , United Kingdom
2017.11 - 2022.02
- Worked alongside newly qualified Dentists to provide required support in transition from schooling to being an associate clinician.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Maintained accurate medical and dental records by documenting important patient data in SOE and SFD.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Lead Dental Nurse, Front of Office /Administror/Receptionist
Smiles Better Dental Care
Kings Lynn , United Kingdom
2015.08 - 2017.11
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Maintained accurate medical and dental records by documenting important patient data in SOE and SFD.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Head Dental Nurse/ Temp Practice Manager
Gayton Road Dental Practice
Kings Lynn , United Kingdom
2015.04 - 2015.08
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental nurses and support staff.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Dental Nurse
Southlands Dental Practice
Swaffham , United Kingdom
2013.08 - 2015.04
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Improved and developed knowledge through continuing education courses and seminars.
Trainee Dental Nurse
Downham Market Dental
Downham Market , United Kingdom
2012.10 - 2013.08
- Followed practice procedures and protocols to maintain patient confidentiality.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
Education
Certificate - Practice Management
Dental Nurse Network
ONLINE2020
Certificate - Dental Nursing
National Examinig Board Of Dental Nurses
Kings Lynn Hospital, UK01.2014
High School Diploma -
Hammonds High School
Swaffham, UK06.2006
Skills
- Problem solving
- People orientated
- Computer literate
- Excellent communication
- Detail oriented
- Self starter
- Problem solving
- Career motivated
- Team player
Accomplishments
- Certification in Practice management
- Certification in Infection Control
- Supervised team of 6 staff members.
- Oversaw trainee nurses and newly qualified dentists, resulting in confident qualified nurses and confident newly qualified dentists.
- NEBDN nurse mentor
- Responded to over 50 customer inquiries each day.
- Managed front of office area.
- Recognized by customers and clinicians for expedient and effective service.
Hobbies
In my spare time i enjoy gardening, home DIY and exploring texas with my family.
Timeline
Dental Nurse, Front of Office Admin/Receptionist
Sycamore House Dental Practice
2017.11 - 2022.02
Lead Dental Nurse, Front of Office /Administror/Receptionist
Smiles Better Dental Care
2015.08 - 2017.11
Head Dental Nurse/ Temp Practice Manager
Gayton Road Dental Practice
2015.04 - 2015.08
Dental Nurse
Southlands Dental Practice
2013.08 - 2015.04
Trainee Dental Nurse
Downham Market Dental
2012.10 - 2013.08
Certificate - Practice Management
Dental Nurse Network
Certificate - Dental Nursing
National Examinig Board Of Dental Nurses
High School Diploma -
Hammonds High School
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