Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Thompson

Portland,OR

Summary

I am a detail oriented, people person who has a strong ability to connect with a wide diversity of people. I maintain a strong work ethic and attention to detail which makes me great at problem solving as well as communication.

Attentive Early Interventionist with over a year of special education expertise across all grade levels. Highly skilled in faculty collaboration and curriculum development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Early Intervention Coordinator

POIC+RAHS
11.2023 - Current
  • Offered guidance and support to families of children with disabilities or developmental challenges.
  • Conducted child assessments during intervention visits.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Liaised with teachers and doctors to maintain cohesive collaboration regarding child's goals and challenges.
  • Assessed and documented student progress with established goals.
  • Gathered, organized, and analyzed data on student needs and progress.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Evaluated students to determine academic and emotional development levels.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Documented data and completed accurate updates to case records.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.

Account Resolution Specialist 3

Wells Fargo
08.2019 - Current
  • Managed inbound calls and outbound calls, responded to customer requests via multiple channels
  • Consistently adhered to all policies and procedures to ensure that federal and state regulations were met
  • Reviewed quality assurance guidelines for loan modifications, short and long term repayment programs
  • Educated customers on all payment assistance options as applicable
  • Consistently excelled above the goals set by upper management and achieved 100% on all quality monitoring
  • Established and maintained strong working relationships with peers, business partners, and external customers to achieve business goals
  • Identified risk factors in processes and provided recommendations to mitigate risk
  • Prepared necessary documentation to complete repayment plans
  • Coached other team members by scheduling meetings with them to help them with things they were struggling with

Business to Business Collection Rep 2

US Bank
02.2018 - 08.2019
  • Performed daily tasks related to collection efforts of a portfolio of customer accounts
  • Portfolio management of 400-600 claims ranging from $100-$150,000 at any given time
  • Effectively contributed to my division's collection goals while providing quality customer service as well as actively learning new skills to be used in all collection efforts
  • Recognized significant credit risks and prevented critical escalations
  • Analyzed pertinent documents to determine the best course of action and validate amounts due
  • Corresponded with debtor in writing and by telephone

Collection Specialist

US Bank
01.2016 - 02.2018
  • Collected payments on past due checking, auto loans, lines of credit, mortgages, and manufactured housing loans
  • Performed skip tracing; located customers using information on multiple databases
  • Initiated extensions for customers in order for them to catch up after multiple months of delinquency
  • Achieved my collection goals and remained a top performer month by month
  • Set up auto-payments for clients to avoid future delinquencies
  • Waived fees accordingly or by customer request if they were eligible
  • Used a call flow method to discover more about customers' background (to determine if debt can be collected)

Administrative Clerk

VuPoint Research
01.2015 - 12.2016
  • Oversaw reception area, greeted visitors, and responded to in-person and telephone requests for information
  • Coordinated inventory orders, office supplies, payments, and catering for clients
  • Greeted clients and set up focus group rooms with pre-ordered food (per client requests)
  • Set up the recordings of focus groups for the clients and provided disc copies for them at the end of the day

Office Assistant

Adrenal LLC.
03.2013 - 01.2015
  • Designed & maintained electronic file systems and client records
  • Managed day-to-day calendars for executives of company

Education

Associate of Applied Science - Business

Portland Community College
Portland, OR
06.2013

Skills

  • Detail oriented
  • Multi tasking
  • Strong time management
  • Intermediate Microsoft office
  • Outstanding communication (verbal/written)
  • Outstanding interpersonal skills
  • Strong risk management skills
  • Problem solver
  • Leadership skills
  • Strong teamwork abilities
  • Collaborative teamwork
  • Training and coaching
  • Service coordination
  • Child development
  • Assessment skills
  • Family guidance
  • Parent advisement
  • Transition planning
  • Continuous professional development
  • Faculty collaboration
  • Skill building
  • Parent communication
  • Social-emotional learning
  • Organizational skills
  • Leadership
  • Faculty communication
  • Flexible approach
  • Assessments
  • Strategic planning
  • Motivational style
  • Cognitive development
  • Improvement plans
  • Family advisement
  • Individualized support
  • Reporting
  • Progress monitoring
  • Child development expertise

Certification

  • Oregon State Certified - Domestic Violence Advocate
  • Oregon Licensed/Certified Family Support Specialist
  • Oregon State Certified - Restorative Justice/Mediation

Timeline

Early Intervention Coordinator

POIC+RAHS
11.2023 - Current

Account Resolution Specialist 3

Wells Fargo
08.2019 - Current

Business to Business Collection Rep 2

US Bank
02.2018 - 08.2019

Collection Specialist

US Bank
01.2016 - 02.2018

Administrative Clerk

VuPoint Research
01.2015 - 12.2016

Office Assistant

Adrenal LLC.
03.2013 - 01.2015

Associate of Applied Science - Business

Portland Community College

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Nicole Thompson