Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Thompson

Spartanburg,SC

Summary

Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative.

Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills. 

Overview

12
12
years of professional experience

Work History

Quality Control

MILLIKEN
Blacksburg, SC
01.2006 - 02.2013
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Worked lots of overtime to ensure customer satisfaction

Branch Manager/Customer Service Represenative

First American Cash Advance
Gaffney, SC
05.2001 - 06.2005
  • Set up and explained new membership contracts.
  • Asked open-ended questions to assess customer needs.
  • Helped drive sales goals and achieve monthly quotas.
  • Directed calls to appropriate individuals and departments.

Education

GED - undefined

Middle Tiger River
Lyman, SC
2013

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Cash flow management
  • Strategic sales knowledge
  • Mediation capability
  • Strong client relations
  • Flexible
  • Articulate and well-spoken
  • Customer service-oriented

Accomplishments

I was presented with Presidents Award at MILLIKEN in 2011.

Timeline

Quality Control

MILLIKEN
01.2006 - 02.2013

Branch Manager/Customer Service Represenative

First American Cash Advance
05.2001 - 06.2005

GED - undefined

Middle Tiger River

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Nicole Thompson