nicole thompson
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Front Desk/Night Auditor
Ellison Hotel
Oklahoma City, Oklahoma
04.2022 - Current
- Greet guests, and provide friendly, professional customer service.
- Check guests in and out efficiently, using hotel management software.
- Handle guest inquiries and resolve issues promptly and courteously.
- Maintain accurate records of daily financial transactions and reports.
- Assist with night audits, ensuring all charges are processed correctly.
- Utilize problem-solving skills when confronted with difficult situations involving customers or personnel.
- Arrange special accommodations for guests to enhance visitor experiences.
Inside Sales Representative
Loves Travel Stop//TVC Prodriver
Oklahoma City, Oklahoma
09.2021 - 04.2025
- Generated sales by contacting prospective clients from provided leads via phone.
- Delivered persuasive sales presentations that showcased Love's financial products and pricing options.
- Maintained a robust pipeline of potential clients throughout the sales process.
- Collaborated with Operations to ensure optimal onboarding experience for new clients.
- Engaged in weekly team meetings and training sessions to enhance product knowledge.
- TVC Pro-driver sales in legal protection and fuel card.
Customer Solutions/Collector Agent
Ally Financial Inc
Lewisville, TX
09.2018 - 08.2019
- Identified payment issues through customer outreach and negotiated resolutions while maintaining professionalism.
- Utilized computerized systems for tracking and troubleshooting to enhance performance metrics.
- Completed phone calls to meet established standards and performance objectives.
- Maintained strict confidentiality while responding to inquiries via telephone, Shaw workflows, CRTS, and e-mails within established timeframes.
- Documented all accounts accurately, clearly, and concisely noted the reason for hardship and potential repossession loss, as well as adhered to all state and federal laws in the handling of accounts.
Customer Service Representative
Hyatt Shared Services
Moore , OK
09.2016 - 07.2017
- Managed inbound customer service inquiries for Hyatt's elite guests.
- Responded to emails and incoming calls in a call center environment.
- Researched and resolved billing inquiries with efficiency and accuracy.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
Insurance Sales Representative
Liberty Mutual
Oklahoma City, Oklahoma
10.2012 - 08.2014
- Facilitated sales of home, life, and automobile insurance products through consultative approaches.
- Counseled prospects and policyholders on optimal insurance protection and coverage options.
- Serviced insurance renewals to ensure ongoing client satisfaction and retention.
- Achieved sales quotas consistently by employing effective consultative methods.
Remittance Processing Clerk
Bank of Oklahoma
Oklahoma City, Oklahoma
01.2012 - 08.2012
- Enhanced efficiency in processing incoming remittances using bank software applications.
- Sorted and prepared mail payments for effective processing and reconciliation.
- Conducted research adjustments for accurate balancing of accounts.
- Prepared outgoing collection notices for negotiable instruments to ensure timely follow-up.
Owner/Operator
SUBWAY®Restaurants
Oklahoma City, OK
09.2001 - 08.2012
- Streamlined daily operations to enhance workflow efficiency and customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels at all times.
- Coordinated staff schedules to maximize productivity and ensure adequate coverage.
- Developed and implemented standard operating procedures for operational consistency.
- Trained new employees on best practices and safety protocols for operational excellence.
- Managed business operations encompassing staff, sales, inventory, and accounting functions.
Education
High School Diploma -
Raymond McClain Highschool
Tulsa, OK05-1995
Some College (No Degree) - Business Administration and Management
Rose State College
Oklahoma City, OKSome College (No Degree) - Basic Studies
University of Oklahoma
Norman, OKSkills
- Professional telephone demeanor
- Sales expertise
- Sales closing
- CRM software
- Building rapport
- Customer service
- Relationship building
- Typing proficiency
- Empathy and patience
- Decision-making
- Strong teamwork
- Time management
- Problem-solving skills
- Verbal/written communication
Accomplishments
- Top Active Accounts Outbound team (2022) 2nd place (Loves Truck Stops)
- It's Back (Highest outbound apps returned 3rd Place) Loves Truck Stop
- PLP Award (Liberty Mutual
- Lamp Lighters Award (Liberty Mutual)
Timeline
Front Desk/Night Auditor
Ellison Hotel
04.2022 - Current
Inside Sales Representative
Loves Travel Stop//TVC Prodriver
09.2021 - 04.2025
Customer Solutions/Collector Agent
Ally Financial Inc
09.2018 - 08.2019
Customer Service Representative
Hyatt Shared Services
09.2016 - 07.2017
Insurance Sales Representative
Liberty Mutual
10.2012 - 08.2014
Remittance Processing Clerk
Bank of Oklahoma
01.2012 - 08.2012
Owner/Operator
SUBWAY®Restaurants
09.2001 - 08.2012
High School Diploma -
Raymond McClain Highschool
Some College (No Degree) - Business Administration and Management
Rose State College
Some College (No Degree) - Basic Studies
University of Oklahoma