Nicole Thrower
Washington,DC
Summary
Customer Service and Security Professional focused and diligent, skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Professional Security Officer/Analyst
Covington & Burling
11.2022 - Current
- Provided safety reports and data analysis to building managers to inform security processes.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained high levels of data integrity by implementing and monitoring information-safety programs.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded and acknowledged over 50 alarms daily
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Security Officer/Receptionist
THE HERITAGE FOUNDATION
12.2013 - Current
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
- Serve as a general security presence and visible deterrent to crime and rule infractions
- Work with and around political figures and high profile clients/guests as well as provide and ensure safety and confidentiality of each individuals needs
- Light reception duties which includes answering phone lines, faxing, scanning documents, responding to emails and voicemail
- Completes shift activity report sheet daily and general duties as assigned
- Issue security badges and visitor passes to all guests
- Check passes and credentials of persons seeking to enter property
- Continuously monitor security cameras, building, fire and alarm systems
- Received certificate for completion of Adult First AID/CPR/AED and Fire Safety Training in December 2022 with Cintas & American Heart Association.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
SECURITAS SECURITY SERVICES
07.2008 - 12.2013
- Answer alarms and investigate disturbances, authorize entry or exit of individuals, enforce laws, ordinances and regulations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Manage detailed records, recognize public safety hazards and warn persons of rule infractions or violations
- Light reception, answering phones, copying and faxing documents, greet and assist public, guest and staff
- Honored by company with Customer Service Class award in 2009
- Received certificate for completion of Adult First Aid/CPR/AED in June 2013 by American Red Cross.
Housekeeping
GEORGE WASHINGTON UNIVERSITY HOSPITAL
06.2007 - 05.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Cashier
SODEXHO / GEORGE WASHINGTON UNIVERSITY HOSPITAL
04.2006 - 06.2007
- Greet customers, resolve customer complaints, answer customers questions and provide customer service for fast paced hospital cafeteria
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted high volume of transactions with excellent customer service by swiftly completing orders with a welcoming demeanor.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Roosevelt Senior High School
Washington DC06.2013
Skills
- Attentive and Observant
- Safety and Security
- Administrative Duties
- Data Entry
- Microsoft Outlook
- Microsoft Word
- Administrative experience
- Team Player
- Pattern Recognition
- CPR Certified
Timeline
Professional Security Officer/Analyst
Covington & Burling
11.2022 - Current
Security Officer/Receptionist
THE HERITAGE FOUNDATION
12.2013 - Current
Security Officer
SECURITAS SECURITY SERVICES
07.2008 - 12.2013
Housekeeping
GEORGE WASHINGTON UNIVERSITY HOSPITAL
06.2007 - 05.2008
Cashier
SODEXHO / GEORGE WASHINGTON UNIVERSITY HOSPITAL
04.2006 - 06.2007
High School Diploma -
Roosevelt Senior High School
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